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Disable Auto Attendant

Disable Auto Attendant

(OP)
Afternoon folks. I have PRI on my 3Com switch (rel 4.3.17)currently routing all calls into my Auto Attendant. A mandate has been made to eliminate the Auto Attendant and send all the calls directly into our office for a live answer. How do I by pass the AA and send the calls to an existing hunt group for answering?

Also, I don't want to delete all the AA Greetings just incase they change their minds in a year.

RE: Disable Auto Attendant

That depends on how your system is setup.
Post your dialplan

RE: Disable Auto Attendant

(OP)
Dial Plan Consistency Check
Destination Route Problems
Route Entry Destination Extension Problem

--------------------------------------------------------------------------------
 
--------------------------------------------------------------------------------
 
--------------------------------------------------------------------------------
 
--------------------------------------------------------------------------------
 
1 2 *0002 warning: destination extension list is empty
2 2 *0002 warning: destination extension list is empty
4 1 *0004 error: destination extension list contains only invalid extensions
5 1 *0005 warning: destination extension list is empty
6 1 *0006 warning: destination extension list is empty
8 1 *0008 warning: destination extension list is empty

1 error found, 5 warnings found


Dial Plan Configuration

/////////////////////////////////////////////////////////////////////////////////
/
/ NBX100 Dial Plan Configuration File
/ Generated from machine Cicero 10.152.9.34 owned by First Bank - Cicero
/ Generated on WED JUN 09 10:45:48 2010
/
/////////////////////////////////////////////////////////////////////////////////

/ First, delete all existing dialplan information

Table Delete *
DestinationRoute Delete *
TimedRoute Delete *
PreTranslator Delete *

/ Now, create all dialplan information

/////////////////////////////////////////////////////////////////////////////////
/         Settings
/////////////////////////////////////////////////////////////////////////////////

ExtensionLength 4
ExtensionRange Telephone     4000 4949
ExtensionRange Park          6001 6009
ExtensionRange AutoAttendant 5500 5599
ExtensionRange HuntGroup     4950 4999
ExtensionRange External      6000 7999
/////////////////////////////////////////////////////////////////////////////////
/ The ExtensionRange External Setting MUST include the Park range.
/ If the Call Park range is outside of the ExtensionRange External,
/ the Call Park feature will not work.
/////////////////////////////////////////////////////////////////////////////////
ExternalSettings 9 7001 500

/////////////////////////////////////////////////////////////////////////////////
/         Dial Plan Tables
/////////////////////////////////////////////////////////////////////////////////

Table Create 1 Internal 4 Digit Extensions
/                  Id Entry  Digits       Min Max Class           Prio Route
/                  -- -----  ------------ --- --- -------------   ---- -----
TableEntry Create   1     1  0              1   1 Internal           0     4
TableEntry Create   1     2  1              4   4 Internal           0     0
TableEntry Create   1     3  2              4   4 Internal           0     0
TableEntry Create   1     4  3              4   4 Internal           0     0
TableEntry Create   1     5  4              4   4 Internal           0     0
TableEntry Create   1     6  500            3   3 Internal           0     3
TableEntry Create   1     7  55             4   4 Internal           0     3
TableEntry Create   1     8  6              4   4 Internal           0     0
TableEntry Create   1     9  7              4   4 Diagnostics        0     0
TableEntry Create   1    10  9              8   8 Local              0     1
TableEntry Create   1    11  90             2  64 Operator           0     1
TableEntry Create   1    12  901            4  64 International      0     1
TableEntry Create   1    13  91             9  12 LongDistance       0     1
TableEntry Create   1    14  9101           9  64 AlternateLong      0     1
TableEntry Create   1    15  911            3   3 Emergency          0     2
TableEntry Create   1    16  91800         12  12 TollFree           0     1
TableEntry Create   1    17  91888         12  12 TollFree           0     1
TableEntry Create   1    18  91877         12  12 TollFree           0     1
TableEntry Create   1    19  91866         12  12 TollFree           0     1
TableEntry Create   1    20  91855         12  12 TollFree           0     1
TableEntry Create   1    21  91900         12  12 Toll               0     1
TableEntry Create   1    22  91976         12  12 Toll               0     1
TableEntry Create   1    23  9911           4   4 Emergency          0     1
TableEntry Create   1    24  9411           4   4 Operator           0     1
TableEntry Create   1    25  9*             4   4 COCode             0     1
TableEntry Create   1    26  8              8   8 Local              0     8
TableEntry Create   1    27  80             2  64 Operator           0     8
TableEntry Create   1    28  801            4  64 International      0     8
TableEntry Create   1    29  81             9  12 LongDistance       0     8
TableEntry Create   1    30  8101           9  64 AlternateLong      0     8
TableEntry Create   1    31  81800         12  12 TollFree           0     8
TableEntry Create   1    32  81888         12  12 TollFree           0     8
TableEntry Create   1    33  81877         12  12 TollFree           0     8
TableEntry Create   1    34  81866         12  12 TollFree           0     8
TableEntry Create   1    35  81855         12  12 TollFree           0     8
TableEntry Create   1    36  81900         12  12 Toll               0     8
TableEntry Create   1    37  81976         12  12 Toll               0     8
TableEntry Create   1    38  8911           4   4 Emergency          0     8
TableEntry Create   1    39  8411           4   4 Operator           0     8
TableEntry Create   1    40  8*             4   4 COCode             0     8

Table Create 2 Incoming 4 Digit DID and Auto At
/                  Id Entry  Digits       Min Max Class           Prio Route
/                  -- -----  ------------ --- --- -------------   ---- -----
TableEntry Create   2     1  0              1   1 Internal           0     4
TableEntry Create   2     2  1              4   4 Internal           0     0
TableEntry Create   2     3  2              4   4 Internal           0     0
TableEntry Create   2     4  3              4   4 Internal           0     0
TableEntry Create   2     5  4              4   4 Internal           0     0
TableEntry Create   2     6  500            3   3 Internal           0     3
TableEntry Create   2     7  55             4   4 Internal           0     3
TableEntry Create   2     8  6330           4   4 Internal           0    12

Table Create 3 Least Cost Routing

/////////////////////////////////////////////////////////////////////////////////
/        Routes  
/////////////////////////////////////////////////////////////////////////////////

/                 Route DefaultDestinationRoute Description
/                 ----- ----------------------- -----------
TimedRoute Create    12                      10 Bank Main

/                       Route Description
/                       ----- -----------
DestinationRoute Create     1    LocalCO
DestinationRoute Create     2    LocalCONoStrip
DestinationRoute Create     3    Voice Application
DestinationRoute Create     4    Attendant
DestinationRoute Create     5    H323 ConneXtions Ports
DestinationRoute Create     6    Virtual Tie Line (VTL) Ports
DestinationRoute Create     7    Reserved
DestinationRoute Create     8    8 Pool
DestinationRoute Create     9    Reserved
DestinationRoute Create    10   6330 - 4104
DestinationRoute Create    11   6330 - 4105

/                      Route Entry Start  End    Days    DestRoute
/                      ----- ----- -----  ---    ----    ---------
TimedRouteEntry Create    12     1   Open   Open SMTWTFS        10
TimedRouteEntry Create    12     2 Closed Closed SMTWTFS        11

/                            Route Entry DestinationExtension
/                            ----- ----- --------------------
DestinationRouteEntry Create     1     1 *0001
DestinationRouteEntry Create     1     2 *0002
DestinationRouteEntry Create     2     1 *0001
DestinationRouteEntry Create     2     2 *0002
DestinationRouteEntry Create     3     1 *0003
DestinationRouteEntry Create     4     1 *0004
DestinationRouteEntry Create     5     1 *0005
DestinationRouteEntry Create     6     1 *0006
DestinationRouteEntry Create     7     1 *0003
DestinationRouteEntry Create     8     1 *0008
DestinationRouteEntry Create     9     1 *0003
DestinationRouteEntry Create    10     1 4104
DestinationRouteEntry Create    11     1 4105

/                                Route Entry OperId Operation  Value
/                                ----- ----- ------ ---------  -----
DestinationRouteOperation Create     1     1      1 stripLead  1
DestinationRouteOperation Create     1     2      1 stripLead  1
DestinationRouteOperation Create     8     1      1 stripLead  1

/////////////////////////////////////////////////////////////////////////////////
/        Pretranslators
/////////////////////////////////////////////////////////////////////////////////

PreTranslator Create 1  3600 DID to 4000 Internal
/                         PreTransId Entry Digits
/                         ---------- ----- ------
PreTranslatorEntry Create          1     1 1
PreTranslatorEntry Create          1     2 2
PreTranslatorEntry Create          1     3 3649
PreTranslatorEntry Create          1     4 4
PreTranslatorEntry Create          1     5 5
PreTranslatorEntry Create          1     7 7
PreTranslatorEntry Create          1     8 8
PreTranslatorEntry Create          1     9 9
PreTranslatorEntry Create          1    10 0
PreTranslatorEntry Create          1    11 1312
PreTranslatorEntry Create          1    12 36

PreTranslator Create 2  Outbound Caller ID Presentation
/                         PreTransId Entry Digits
/                         ---------- ----- ------
PreTranslatorEntry Create          2     1 4


/                             PreTransId Entry OperId Operation  Value
/                             ---------- ----- ------ ---------  -----
PreTranslatorOperation Create          1     1      1 stripLead  1
PreTranslatorOperation Create          1     2      1 stripLead  1
PreTranslatorOperation Create          1     3      1 replace    4054
PreTranslatorOperation Create          1     4      1 stripLead  1
PreTranslatorOperation Create          1     5      1 stripLead  1
PreTranslatorOperation Create          1     7      1 stripLead  1
PreTranslatorOperation Create          1     8      1 stripLead  1
PreTranslatorOperation Create          1     9      1 stripLead  1
PreTranslatorOperation Create          1    10      1 stripLead  1
PreTranslatorOperation Create          1    11      1 replace    4051
PreTranslatorOperation Create          1    12      1 stripLead  2
PreTranslatorOperation Create          1    12      2 prepend    40
PreTranslatorOperation Create          2     1      1 replace    7086566330

/ End of configuration


/////////////////////////////////////////////////////////////////////////////////
/ Configuration file command syntax guide:
/   Table Create {nTableId} {szDescription}
/   Table Delete {nTableId}
/   TableEntry Create {nTableId} {nEntryId} {szDigits}
/                     {nMinDigits} {nMaxDigits} {szCallClass}
/                     {nPriority} {nRouteId}
/   TableEntry Delete {nTableId} {nEntryId}  
/   DestinationRoute Create {nRouteId} {szDescription}
/   DestinationRoute Delete {nRouteId}
/   DestinationRouteEntry Create {nRouteId} {nEntryId} {szExtension}
/   DestinationRouteEntry Delete {nRouteId}  {nEntryId}  
/   DestinationRouteOperation Create {nRouteId} {nEntryId} {nOperId}
/                                    {szOperation} {szValue}
/   DestinationRouteOperation Delete {nRouteId}  {nEntryId} {nOperId}
/   TimedRoute Create {nRouteId} {nDefaultDestinationRouteId} {szDescription}
/   TimedRoute Delete {nRouteId}
/   TimedRouteEntry Create {nRouteId} {nEntryId} {szStartTime} {szEndTime}
/                          {szDaysOfWeek} {nDestinationRouteId}
/   TimedRouteEntry Delete {nRouteId}  {nEntryId}  
/   TimedRouteOperation Create {nRouteId} {nEntryId} {nOperId}
/                              {szOperation} {szValue}
/   TimedRouteOperation Delete {nRouteId}  {nEntryId} {nOperId}
/   PreTranslator Create {nPreTranslatorId} {szDescription}
/   PreTranslator Delete {nPreTranslatorId}
/   PreTranslatorEntry Create {nPreTranslatorId} {nEntryId} {szDigits}
/   PreTranslatorEntry Delete {nPreTranslatorId}  {nEntryId}  
/   PreTranslatorOperation Create {nPreTranslatorId} {nEntryId} {nOperId}
/                                 {szOperation} {szValue}
/   PreTranslatorOperation Delete {nPreTranslatorId}  {nEntryId} {nOperId}
/   PreTranslatorISDNNumberType {nPreTranslatorId} {nISDNNumberType}
/   ExtensionLength {nExtensionLength}
/   ExtensionRange {szExtensionType} {szLowestExtension} {szHighestExtension}
/   ExternalSettings {szExternalKeysetPrefix} {szFirstAutoDiscoverExtension}
/                    {szDefaultAutoExtension}
/ Notes:  1. Each command must be entered on one line.
/         2. Commands are case insensitive.
/         3. Tabs and spaces are ignored except in szDescription arguments.
/         4. The {} shown enclosing command argument names should not
/            be included in commands.
/         5. Command arguments beginning with n must be numbers.
/         6. Command arguments beginning with sz are strings.
/         7. nTableId 1 is the default Internal 3 digit dial plan table.
/         8. nTableId 2 is the default Incoming 3 digit dial plan table.
/         9. nTableId 3 is the default LCR dial plan table. (If used the
/            LCR table is checked first, if no entry exists, string is then
/            run through the associated internal dial plan.
/        10. szExtension *0001 is the default Line Card Port extension list
/        11. szExtension *0002 is the default T1 extension list
/        12. szExtension *0003 is the default Voicemail extension list
/        13. szExtension *0004 is the default Attendant extension list
/            (The lowest telephone extension that is Auto-discovered will
/             populate)
/        14. szExtension *0005 is the default H323 extension list
/        15. szExtension *0008 is the default 8 Pool extension list
/            (for backward compatibility, 8 Pool from R1.x upgrades)
/        16. szOperation can be: stripLead stripTrail replace prepend append
/        17. szCallClass can be: Internal Local LongDistance International WAN
/                                TollFree Emergency COCode Other Wireless Toll
/                                AlternateLong Operator TrunkToTrunk Diagnostics
/                                NotAllowed
/        18. route 0 always means look up internal device by extension
/        19. szStartTime and szEndTime are military time 00:00 through 23:59
/        20. szStartTime and szEndTime can be: open closed lunch other
/            (if specifying a system mode, both must be the same mode)
/        21. szExtensionType can be: telephone, park, autoAttendant, huntGroup,
/                                    external, page
/        22. nISDNNumberType types for ETSI are as follows: (0, default) unknown;
/            (1) international; (2) national; (3) network; (4) subscriber
/////////////////////////////////////////////////////////////////////////////////



 
 

RE: Disable Auto Attendant

(OP)
Issue resolved... I figured out what I was missing.

Thanks for the help!

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