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Inbound DID routing to extension list not working

Inbound DID routing to extension list not working

(OP)
We are trying to get inbound DID routing working to a Multi-Tech Faxfinder. The issue we are having is getting the DID to route to an extension list. It seems, no matter what we do, the incoming call is begin routed to the line card open hours default ext set in the line card properties. We are able to set up the DID as a normal incoming DID and route to an internal extension, just not an ext list. The lec is sending 7 digits. Below is our dial plan specific config for this:

Table Create 2 Incoming 4 Digit DID and Auto At
/                  Id Entry  Digits       Min Max Class           Prio Route
/                  -- -----  ------------ --- --- -------------   ---- -----
TableEntry Create   2     8  NXX5036        7   7 Internal           0    12
TableEntry Create   2     9  NXX5037        7   7 Internal           0    12


/                       Route Description
/                       ----- -----------
DestinationRoute Create    12    FaxFinder - Inbound


/                            Route Entry DestinationExtension
/                            ----- ----- --------------------
DestinationRouteEntry Create    12     1 *0010


Of course I've eliminated unnecessary lines from these configs. Extension list *0010 has two idle analog line card ports. When we dial the number from outside we get the main auto attendant verified by looking at the status of the digital line card. 7 digits in, showing the caller ID and begin sent to 5501 (main AA). I suspect the issue is with the syntax of the Table Create 2 Incoming lines but not sure. Help anybody?

RE: Inbound DID routing to extension list not working

Show me the full dialplan, and I can help.

Make sure that you have "Trunk to Trunk" calls enabled on the PRI.
Also make sure that the analong lines are checked in extension list *0012
I assume that you are receiving calls on a PRI/BRI and then trying to route them to the analog lines connected to you Multitech FaxFinder. Correct?

Here is an excerpt from one of my dial plans. This would direct a call based on a timed route, but here are the relevant parts. In this example I was using the PRI to send the calls back out to a different number (after hours answering service). But if you do not need to change the number, you could do without the DestinationRouteOperation line.

DestinationRoute Create    21 FrontDesk Closed

DestinationRouteEntry Create    21     1 *0002

DestinationRouteOperation Create    21     1      1 replace    XXXXXXX
 

RE: Inbound DID routing to extension list not working

(OP)
Ok, I went through all the PRI/BRI groups/spans and changed the Trunk-to-trunk from Restricted to Unrestricted. Still not working.

I assume you mean ext list *0010 per my configuration?

You are correct in the assumption about routing from incoming PRI to analog lines via the line card (both analog ports are in the *0010 ext list).

Now you have a DestinationRouteOperation and I do not. Is that necessary for this to work? I don't understand why that would be needed if the incoming DID is routed to an ext list.

Below is the dial plan.

/////////////////////////////////////////////////////////////////////////////////
/
/ NBX Dial Plan Configuration File
/ Generated from machine 192.168.1.190 owned by Customer
/ Generated on TUE MAY 11 13:47:18 2010
/
/////////////////////////////////////////////////////////////////////////////////

/ First, delete all existing dialplan information

Table Delete *
DestinationRoute Delete *
TimedRoute Delete *
PreTranslator Delete *

/ Now, create all dialplan information

/////////////////////////////////////////////////////////////////////////////////
/         Settings.   Note: ACD ranges included in HuntGroup category.
/////////////////////////////////////////////////////////////////////////////////

ExtensionLength 4
ExtensionRange Telephone     1000 3999
ExtensionRange Park          6000 6099
ExtensionRange AutoAttendant 5500 5599
ExtensionRange HuntGroup     4000 4099
ExtensionRange External      6000 7999
/////////////////////////////////////////////////////////////////////////////////
/ The ExtensionRange External Setting MUST include the Park range.
/ If the Call Park range is outside of the ExtensionRange External,
/ the Call Park feature will not work.
/////////////////////////////////////////////////////////////////////////////////
ExternalSettings 8 7250 500

/////////////////////////////////////////////////////////////////////////////////
/         Dial Plan Tables
/////////////////////////////////////////////////////////////////////////////////

Table Create 1 Internal 4 Digit Extensions
/                  Id Entry  Digits       Min Max Class           Prio Route
/                  -- -----  ------------ --- --- -------------   ---- -----
TableEntry Create   1     1  0              1   1 Internal           0     4
TableEntry Create   1     2  1              4   4 Internal           0     0
TableEntry Create   1     3  2              4   4 Internal           0     0
TableEntry Create   1     4  3              4   4 Internal           0     0
TableEntry Create   1     5  4              4   4 Internal           0     0
TableEntry Create   1     6  500            3   3 Internal           0     3
TableEntry Create   1     7  55             4   4 Internal           0     3
TableEntry Create   1     8  6              4   4 Internal           0     0
TableEntry Create   1     9  7              4   4 Diagnostics        0     0
TableEntry Create   1    10  9              8   8 Local              0     1
TableEntry Create   1    11  90             2  64 Operator           0     1
TableEntry Create   1    12  901            4  64 International      0     1
TableEntry Create   1    13  91             9  12 LongDistance       0     1
TableEntry Create   1    14  9101           9  64 AlternateLong      0     1
TableEntry Create   1    15  911            3   3 Emergency          0     2
TableEntry Create   1    16  91800         12  12 TollFree           0     1
TableEntry Create   1    17  91888         12  12 TollFree           0     1
TableEntry Create   1    18  91877         12  12 TollFree           0     1
TableEntry Create   1    19  91866         12  12 TollFree           0     1
TableEntry Create   1    20  91855         12  12 TollFree           0     1
TableEntry Create   1    21  91900         12  12 Toll               0     1
TableEntry Create   1    22  91976         12  12 Toll               0     1
TableEntry Create   1    23  9911           4   4 Emergency          0     1
TableEntry Create   1    24  9411           4   4 Operator           0     1
TableEntry Create   1    25  9*             4   4 COCode             0     1
TableEntry Create   1    26  8              8   8 Local              0     8
TableEntry Create   1    27  80             2  64 Operator           0     8
TableEntry Create   1    28  801            4  64 International      0     8
TableEntry Create   1    29  81             9  12 LongDistance       0     8
TableEntry Create   1    30  8101           9  64 AlternateLong      0     8
TableEntry Create   1    31  81800         12  12 TollFree           0     8
TableEntry Create   1    32  81888         12  12 TollFree           0     8
TableEntry Create   1    33  81877         12  12 TollFree           0     8
TableEntry Create   1    34  81866         12  12 TollFree           0     8
TableEntry Create   1    35  81855         12  12 TollFree           0     8
TableEntry Create   1    36  81900         12  12 Toll               0     8
TableEntry Create   1    37  81976         12  12 Toll               0     8
TableEntry Create   1    38  8911           4   4 Emergency          0     8
TableEntry Create   1    39  8411           4   4 Operator           0     8
TableEntry Create   1    40  8*             4   4 COCode             0     8
TableEntry Create   1    41  6200           4   4 Internal           0    10

Table Create 2 Incoming 4 Digit DID and Auto At
/                  Id Entry  Digits       Min Max Class           Prio Route
/                  -- -----  ------------ --- --- -------------   ---- -----
TableEntry Create   2     1  0              1   1 Internal           0     4
TableEntry Create   2     2  1              4   4 Internal           0     0
TableEntry Create   2     3  2              4   4 Internal           0     0
TableEntry Create   2     4  3              4   4 Internal           0     0
TableEntry Create   2     5  4              4   4 Internal           0     0
TableEntry Create   2     6  500            3   3 Internal           0     3
TableEntry Create   2     7  55             4   4 Internal           0     3
TableEntry Create   2     8  NXX5036        7   7 Internal           0    12
/The following is just a test.
TableEntry Create   2     9  5037           4   4 Internal           0    13

Table Create 3 Least Cost Routing

Table Create 4 Fax Outbound
/                  Id Entry  Digits       Min Max Class           Prio Route
/                  -- -----  ------------ --- --- -------------   ---- -----
TableEntry Create   4     1  0              1   1 Local              0    11
TableEntry Create   4     2  2              7   7 Local              0    11
TableEntry Create   4     3  3              7   7 Local              0    11
TableEntry Create   4     4  4              7   7 Local              0    11
TableEntry Create   4     5  5              7   7 Local              0    11
TableEntry Create   4     6  6              7   7 Local              0    11
TableEntry Create   4     7  7              7   7 Local              0    11
TableEntry Create   4     8  8              7   7 Local              0    11
TableEntry Create   4     9  9              7   7 Local              0    11
TableEntry Create   4    10  01             4  64 International      0    11
TableEntry Create   4    11  1             11  11 LongDistance       0    11
TableEntry Create   4    12  101            9  64 AlternateLong      0    11
TableEntry Create   4    13  911            3   3 Emergency          0    11
TableEntry Create   4    14  411            3   3 Operator           0    11

/////////////////////////////////////////////////////////////////////////////////
/        Routes  
/////////////////////////////////////////////////////////////////////////////////

/                       Route Description
/                       ----- -----------
DestinationRoute Create     1    LocalCO
DestinationRoute Create     2    LocalCONoStrip
DestinationRoute Create     3    Voice Application
DestinationRoute Create     4    Attendant
DestinationRoute Create     5    H323 ConneXtions Ports
DestinationRoute Create     6    Virtual Tie Line (VTL) Ports
DestinationRoute Create     7    Reserved
DestinationRoute Create     8    8 Pool
DestinationRoute Create     9    Reserved
DestinationRoute Create    10    External Paging
DestinationRoute Create    11    Fax Dialout
DestinationRoute Create    12    FaxFinder - Inbound
DestinationRoute Create    13    FaxFinder - test

/                            Route Entry DestinationExtension
/                            ----- ----- --------------------
DestinationRouteEntry Create     1     1 *0001
DestinationRouteEntry Create     1     2 *0002
DestinationRouteEntry Create     2     1 *0001
DestinationRouteEntry Create     2     2 *0002
DestinationRouteEntry Create     3     1 *0003
DestinationRouteEntry Create     4     1 *0004
DestinationRouteEntry Create     5     1 *0005
DestinationRouteEntry Create     6     1 *0006
DestinationRouteEntry Create     7     1 *0003
DestinationRouteEntry Create     8     1 *0008
DestinationRouteEntry Create     9     1 *0003
DestinationRouteEntry Create    10     1 *0012
DestinationRouteEntry Create    11     1 *0002
DestinationRouteEntry Create    12     1 *0010
DestinationRouteEntry Create    13     1 *0015

/                                Route Entry OperId Operation  Value
/                                ----- ----- ------ ---------  -----
DestinationRouteOperation Create     1     1      1 stripLead  1
DestinationRouteOperation Create     1     2      1 stripLead  1
DestinationRouteOperation Create     8     1      1 stripLead  1

/////////////////////////////////////////////////////////////////////////////////
/        Pretranslators
/////////////////////////////////////////////////////////////////////////////////

PreTranslator Create 1  5Digit DDI 4Digit Internal
/                         PreTransId Entry Digits
/                         ---------- ----- ------
PreTranslatorEntry Create          1     1 1
PreTranslatorEntry Create          1     2 2
PreTranslatorEntry Create          1     3 3
PreTranslatorEntry Create          1     4 4
PreTranslatorEntry Create          1     5 5
PreTranslatorEntry Create          1     6 6
PreTranslatorEntry Create          1     7 7
PreTranslatorEntry Create          1     8 8
PreTranslatorEntry Create          1     9 9
PreTranslatorEntry Create          1    10 0
PreTranslatorEntry Create          1    11 NXX0602
PreTranslatorEntry Create          1    12 NXX0227
PreTranslatorEntry Create          1    13 NXX1520
PreTranslatorEntry Create          1    14 NXX1521
PreTranslatorEntry Create          1    15 NXX1522
PreTranslatorEntry Create          1    16 NXX1523
PreTranslatorEntry Create          1    17 NXX1524
PreTranslatorEntry Create          1    18 NXX1525
PreTranslatorEntry Create          1    19 NXX1526
PreTranslatorEntry Create          1    20 NXX1527
PreTranslatorEntry Create          1    21 NXX1528
PreTranslatorEntry Create          1    22 NXX1529
PreTranslatorEntry Create          1    23 NXX1530
PreTranslatorEntry Create          1    24 NXX1531
PreTranslatorEntry Create          1    25 NXX1532
PreTranslatorEntry Create          1    26 NXX1533
PreTranslatorEntry Create          1    27 NXX1534
PreTranslatorEntry Create          1    28 NXX1535
PreTranslatorEntry Create          1    29 NXX1536
PreTranslatorEntry Create          1    30 NXX1537
PreTranslatorEntry Create          1    31 NXX1538
PreTranslatorEntry Create          1    32 NXX1539
PreTranslatorEntry Create          1    33 NXX5000
PreTranslatorEntry Create          1    34 NXX5001
PreTranslatorEntry Create          1    35 NXX5002
PreTranslatorEntry Create          1    36 NXX5003
PreTranslatorEntry Create          1    37 NXX5004
PreTranslatorEntry Create          1    38 NXX5005
PreTranslatorEntry Create          1    39 NXX5006
PreTranslatorEntry Create          1    40 NXX5007
PreTranslatorEntry Create          1    41 NXX5008
PreTranslatorEntry Create          1    42 NXX5009
PreTranslatorEntry Create          1    43 NXX5010
PreTranslatorEntry Create          1    44 NXX5011
PreTranslatorEntry Create          1    45 NXX5012
PreTranslatorEntry Create          1    46 NXX5013
PreTranslatorEntry Create          1    47 NXX5014
PreTranslatorEntry Create          1    48 NXX5015
PreTranslatorEntry Create          1    49 NXX5016
PreTranslatorEntry Create          1    50 NXX5017
PreTranslatorEntry Create          1    51 NXX5018
PreTranslatorEntry Create          1    52 NXX5019
PreTranslatorEntry Create          1    53 NXX5020
PreTranslatorEntry Create          1    54 NXX5021
PreTranslatorEntry Create          1    55 NXX5022
PreTranslatorEntry Create          1    56 NXX5023
PreTranslatorEntry Create          1    57 NXX5024
PreTranslatorEntry Create          1    58 NXX5025
PreTranslatorEntry Create          1    59 NXX5026
PreTranslatorEntry Create          1    60 NXX5027
PreTranslatorEntry Create          1    61 NXX5028
PreTranslatorEntry Create          1    62 NXX5029
PreTranslatorEntry Create          1    63 NXX5030
PreTranslatorEntry Create          1    64 NXX5031
PreTranslatorEntry Create          1    65 NXX5032
PreTranslatorEntry Create          1    66 NXX5033
PreTranslatorEntry Create          1    67 NXX5034
PreTranslatorEntry Create          1    68 NXX5035
PreTranslatorEntry Create          1    69 NXX5038
PreTranslatorEntry Create          1    70 NXX5039
PreTranslatorEntry Create          1    71 NXX5040
PreTranslatorEntry Create          1    72 NXX5041
PreTranslatorEntry Create          1    73 NXX5042
PreTranslatorEntry Create          1    74 NXX5043
PreTranslatorEntry Create          1    75 NXX5044
PreTranslatorEntry Create          1    76 NXX5045
PreTranslatorEntry Create          1    77 NXX5046
PreTranslatorEntry Create          1    78 NXX5047
PreTranslatorEntry Create          1    79 NXX5048
PreTranslatorEntry Create          1    80 NXX5049
PreTranslatorEntry Create          1    81 NXX5050
PreTranslatorEntry Create          1    82 NXX5051
PreTranslatorEntry Create          1    83 NXX5052
PreTranslatorEntry Create          1    84 NXX5053
PreTranslatorEntry Create          1    85 NXX5054
PreTranslatorEntry Create          1    86 NXX5055
PreTranslatorEntry Create          1    87 NXX5056
PreTranslatorEntry Create          1    88 NXX5057
PreTranslatorEntry Create          1    89 NXX5058
PreTranslatorEntry Create          1    90 NXX5059
PreTranslatorEntry Create          1    91 NXX5060
PreTranslatorEntry Create          1    92 NXX5061
PreTranslatorEntry Create          1    93 NXX5062
PreTranslatorEntry Create          1    94 NXX5063
PreTranslatorEntry Create          1    95 NXX5064
PreTranslatorEntry Create          1    96 NXX5065
PreTranslatorEntry Create          1    97 NXX5066
PreTranslatorEntry Create          1    98 NXX5067
PreTranslatorEntry Create          1    99 NXX5068
PreTranslatorEntry Create          1   100 NXX5069
PreTranslatorEntry Create          1   101 NXX5070
PreTranslatorEntry Create          1   102 NXX5071
PreTranslatorEntry Create          1   103 NXX5072
PreTranslatorEntry Create          1   104 NXX5073
PreTranslatorEntry Create          1   105 NXX5074
PreTranslatorEntry Create          1   106 NXX5075
PreTranslatorEntry Create          1   107 NXX5076
PreTranslatorEntry Create          1   108 NXX5077
PreTranslatorEntry Create          1   109 NXX5078
PreTranslatorEntry Create          1   110 NXX5079

PreTranslator Create 2  Outbound Caller ID Presentation
/                         PreTransId Entry Digits
/                         ---------- ----- ------
PreTranslatorEntry Create          2     1 3
PreTranslatorEntry Create          2     2 4
PreTranslatorEntry Create          2     3 1001
PreTranslatorEntry Create          2     4 1000


/                             PreTransId Entry OperId Operation  Value
/                             ---------- ----- ------ ---------  -----
PreTranslatorOperation Create          1     1      1 stripLead  1
PreTranslatorOperation Create          1     2      1 stripLead  1
PreTranslatorOperation Create          1     3      1 stripLead  1
PreTranslatorOperation Create          1     4      1 stripLead  1
PreTranslatorOperation Create          1     5      1 stripLead  1
PreTranslatorOperation Create          1     6      1 stripLead  1
PreTranslatorOperation Create          1     7      1 stripLead  1
PreTranslatorOperation Create          1     8      1 stripLead  1
PreTranslatorOperation Create          1     9      1 stripLead  1
PreTranslatorOperation Create          1    10      1 stripLead  1
PreTranslatorOperation Create          1    11      1 replace    1001
PreTranslatorOperation Create          1    12      1 replace    1000
PreTranslatorOperation Create          1    13      1 replace    5501
PreTranslatorOperation Create          1    14      1 replace    5501
PreTranslatorOperation Create          1    15      1 replace    5501
PreTranslatorOperation Create          1    16      1 replace    5501
PreTranslatorOperation Create          1    17      1 replace    5501
PreTranslatorOperation Create          1    18      1 replace    5501
PreTranslatorOperation Create          1    19      1 replace    5501
PreTranslatorOperation Create          1    20      1 replace    5501
PreTranslatorOperation Create          1    21      1 replace    5501
PreTranslatorOperation Create          1    22      1 replace    5501
PreTranslatorOperation Create          1    23      1 replace    4004
PreTranslatorOperation Create          1    24      1 replace    5501
PreTranslatorOperation Create          1    25      1 replace    5501
PreTranslatorOperation Create          1    26      1 replace    5501
PreTranslatorOperation Create          1    27      1 replace    5501
PreTranslatorOperation Create          1    28      1 replace    5501
PreTranslatorOperation Create          1    29      1 replace    5501
PreTranslatorOperation Create          1    30      1 replace    5501
PreTranslatorOperation Create          1    31      1 replace    5501
PreTranslatorOperation Create          1    32      1 replace    5501
PreTranslatorOperation Create          1    33      1 replace    5501
PreTranslatorOperation Create          1    34      1 replace    5501
PreTranslatorOperation Create          1    35      1 replace    4002
PreTranslatorOperation Create          1    36      1 replace    5501
PreTranslatorOperation Create          1    37      1 replace    5501
PreTranslatorOperation Create          1    38      1 replace    5501
PreTranslatorOperation Create          1    39      1 replace    1006
PreTranslatorOperation Create          1    40      1 replace    5501
PreTranslatorOperation Create          1    41      1 replace    5501
PreTranslatorOperation Create          1    42      1 replace    5501
PreTranslatorOperation Create          1    43      1 replace    5501
PreTranslatorOperation Create          1    44      1 replace    5501
PreTranslatorOperation Create          1    45      1 replace    5501
PreTranslatorOperation Create          1    46      1 replace    5501
PreTranslatorOperation Create          1    47      1 replace    5501
PreTranslatorOperation Create          1    48      1 replace    5501
PreTranslatorOperation Create          1    49      1 replace    5501
PreTranslatorOperation Create          1    50      1 replace    3017
PreTranslatorOperation Create          1    51      1 replace    5501
PreTranslatorOperation Create          1    52      1 replace    5501
PreTranslatorOperation Create          1    53      1 replace    5501
PreTranslatorOperation Create          1    54      1 replace    5501
PreTranslatorOperation Create          1    55      1 replace    3022
PreTranslatorOperation Create          1    56      1 replace    5501
PreTranslatorOperation Create          1    57      1 replace    5501
PreTranslatorOperation Create          1    58      1 replace    5501
PreTranslatorOperation Create          1    59      1 replace    5501
PreTranslatorOperation Create          1    60      1 replace    5501
PreTranslatorOperation Create          1    61      1 replace    5501
PreTranslatorOperation Create          1    62      1 replace    5501
PreTranslatorOperation Create          1    63      1 replace    3030
PreTranslatorOperation Create          1    64      1 replace    3031
PreTranslatorOperation Create          1    65      1 replace    5501
PreTranslatorOperation Create          1    66      1 replace    5501
PreTranslatorOperation Create          1    67      1 replace    5501
PreTranslatorOperation Create          1    68      1 replace    5501
PreTranslatorOperation Create          1    69      1 replace    5501
PreTranslatorOperation Create          1    70      1 replace    5501
PreTranslatorOperation Create          1    71      1 replace    4010
PreTranslatorOperation Create          1    72      1 replace    4011
PreTranslatorOperation Create          1    73      1 replace    4012
PreTranslatorOperation Create          1    74      1 replace    4013
PreTranslatorOperation Create          1    75      1 replace    5501
PreTranslatorOperation Create          1    76      1 replace    5501
PreTranslatorOperation Create          1    77      1 replace    5501
PreTranslatorOperation Create          1    78      1 replace    5501
PreTranslatorOperation Create          1    79      1 replace    5501
PreTranslatorOperation Create          1    80      1 replace    3049
PreTranslatorOperation Create          1    81      1 replace    3050
PreTranslatorOperation Create          1    82      1 replace    3051
PreTranslatorOperation Create          1    83      1 replace    3052
PreTranslatorOperation Create          1    84      1 replace    5501
PreTranslatorOperation Create          1    85      1 replace    5501
PreTranslatorOperation Create          1    86      1 replace    5501
PreTranslatorOperation Create          1    87      1 replace    5501
PreTranslatorOperation Create          1    88      1 replace    5501
PreTranslatorOperation Create          1    89      1 replace    5501
PreTranslatorOperation Create          1    90      1 replace    5501
PreTranslatorOperation Create          1    91      1 replace    5501
PreTranslatorOperation Create          1    92      1 replace    5501
PreTranslatorOperation Create          1    93      1 replace    5501
PreTranslatorOperation Create          1    94      1 replace    5501
PreTranslatorOperation Create          1    95      1 replace    5501
PreTranslatorOperation Create          1    96      1 replace    5501
PreTranslatorOperation Create          1    97      1 replace    5501
PreTranslatorOperation Create          1    98      1 replace    5501
PreTranslatorOperation Create          1    99      1 replace    5501
PreTranslatorOperation Create          1   100      1 replace    5501
PreTranslatorOperation Create          1   101      1 replace    5501
PreTranslatorOperation Create          1   102      1 replace    5501
PreTranslatorOperation Create          1   103      1 replace    5501
PreTranslatorOperation Create          1   104      1 replace    5501
PreTranslatorOperation Create          1   105      1 replace    5501
PreTranslatorOperation Create          1   106      1 replace    5501
PreTranslatorOperation Create          1   107      1 replace    5501
PreTranslatorOperation Create          1   108      1 replace    5501
PreTranslatorOperation Create          1   109      1 replace    5501
PreTranslatorOperation Create          1   110      1 replace    5501
PreTranslatorOperation Create          2     1      1 replace    NPANXX6711
PreTranslatorOperation Create          2     2      1 replace    NPANXX6711
PreTranslatorOperation Create          2     3      1 replace    NPANXX0602
PreTranslatorOperation Create          2     4      1 replace    NPANXX0227

/ End of configuration

RE: Inbound DID routing to extension list not working

(OP)
After doing a dial plan test using a PRI channel I found the out digits was only 6 digits instead of 7. I changed the two test DIDs in table 2 to 6 digits and it properly routes now. Should the NBX auto regenerate the DTMF through the analog ports now?

RE: Inbound DID routing to extension list not working

(OP)
It appears we are getting the DTMF tones across to the MultiVOIP unit now. Thanks for your help!

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