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PCL XL Errors

PCL XL Errors

(OP)
Hi,
One of our customers is having a problem when printing Word documents containing jpeg files to their printer. They are using the latest HP Universal Print Driver PCL6 and are receiving the following message.
Subsystem:     JPEG
Error:        UnsupportedCompressedFormat
Operator:     ReadImage
Position:    51
They are using a mixture of HP printers (4250, 4200) and are receiving the error on all printers when printing these documents. The printers are shared from a Windows 2008 R2 server.  
Has anyone see this before?
Thanks,
 

RE: PCL XL Errors

Update the firmware for both the printer and the NIC's.
Install the standard drivers for those units.

"Impatience will reward you with dissatisfaction" RMS Cosmics'97

RE: PCL XL Errors

Revert back to PCL5 drivers.

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RE: PCL XL Errors

I'd say use a PS driver instead.
It should eliminate the PCL XL errors, but will also slow the overall print speed a bit...  

RE: PCL XL Errors

It's all well and good saying "update the firmware" but have you tried to find a firmware for a HP printer? They are pretty hard to come by!

RE: PCL XL Errors

Obtaining firmwares should not really be a problem unless you ask for real old ones or betas.
I have access to most HP LaserJet FW's via my work and they are all public available.
So if you need a specific FW version just post your need in the forum and I'll have a look wink

RE: PCL XL Errors

The solution is change to the PCL 5 driver.  This sorts out loads of problems including this and collation errors.

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