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Norstar VM mailbox locked; contact admin

ndngrl (TechnicalUser) (OP)
31 Mar 10 13:57
Have a MICS flash vm system and the all mailboxes are locked they are able to recieve but unable to login. Reset system and no difference. Are able to go into F983 and reset password for every phone, delete, and rebuild still unable for user to login. AA works normal.
stsguy (Instructor)
31 Mar 10 16:40
are you using the default password?
ndngrl (TechnicalUser) (OP)
31 Mar 10 16:57
Yes. 0000 and 1020000 to get into F983.  
stsguy (Instructor)
31 Mar 10 20:05
mailbox and extension the same number?
curlycord (Programmer)
31 Mar 10 21:57
Go to F983, log in, and press 4, or 5 and see if Vmail is turned off.



askman2010 (Programmer)
1 Apr 10 12:33
Easiest way delete and add new Mbox for extension  


ndngrl (TechnicalUser) (OP)
1 Apr 10 12:40
That's what I was afraid of at this site there is more then200 boxes! Headed there now.  
ndngrl (TechnicalUser) (OP)
1 Apr 10 14:08
SO relieved I did not have to rebuild all the boxes!!!
Logged into F983 then pressed 5 it showed only 1 ch I changed to 2 and was able to reset passwords all is good customer and myself are greatful for the quick response on here. Thank you, thank you!
askman2010 (Programmer)
1 Apr 10 16:45


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