17 Mar 10 0:33
First Impression Review of VoiceBootcamp's CCIE Voice Troubleshooter Video Series
I have recently purchased a copy of VoiceBootcamp's CCIE Voice Troubleshooter Video Series as part of their CCIE Voice bundle and have run through the videos a couple times. As a Technical Trainer for a Telco, I looked at the material from both a user's and an instructor's perspective.
It is a new product which currently consists of 18 video labs; these are:
Lab 1 Troubleshooting IP Phone Registration Problem
Lab 2 Troubleshooting IP Phone status issue
Lab 3 Calls between two IP Phones are not completed
Lab 4 Calls between two IP phone on same site fails due to CoS
Lab 5 Call fails due to misconfigured class of service
Lab 6 Calls from PSTN to CallManager fails using h323 gateway
Lab 7 H323 call fails but shows connected on the IP Phone
Lab 8 H323 calls fail - unknown or unassign number
Lab 9 h323 calls not reaching end IP phone instead user gets dial tone
Lab 10 Calls to PSTN Emergency Number fails due to number type
Lab 11 Inbound PSTN calls fail due to resource unavailable
Lab 12 Inbound PSTN calls fails to reach IP Phone with unallocated number
Lab 13 Unable to register MGCP Gateway to CallManager due to DNS issue
Lab 14 PSTN call fails due to Layer 3 issue
Lab 15 MGCP Gateway Registration fails due to config issue
Lab 16 Calls to local number in PSTN fails due to digit
Lab 17 Call routing fails due to Class of Service
Lab 18 Inbound PSTN call to IP Phone fails due to Class of Service
Those of you who have watched CBT Nugget's CCVP videos will note that Faisal's style is similar to Jeremy's , in that he uses a highlighted cursor pointer to mark up his slides as he lectures. I personally prefer the use of a highlighter cursor in conjunction with the lecturing as it helps me focus on the point the lecturer is making. Content-wise, Faisal does an excellent job covering the topics.
While applicable to troubleshooting in a production environment, his focus is dealing with the more common problems one would encounter during the lab exam. These include everything from simple oversights to subtle configuration problems. The videos are scenario-based and cover;
what is the problem,
Why it occurs
How to resolve it
How to ensure it never happens again
By reviewing these videos and labbing them on a rack one not only will you be less likely to make these errors, but if you do, you can quickly identify and resolve them. This is key, as time is the killer on the lab exam. By either eliminating or significantly reducing the number of more common problems, you have more time to deal with any of the more unusual problems should they occur. Of course, reviewing and racking these problems is also a great confidence builder,
The production quality is good and the videos run well on both my Mac Book Pro and my old HP laptop.
There is a saying about Hollywood movies that is applicable here; a bad movie is always too long and a good movie is always too short. In this regard VoiceBootcamp's troubleshooting videos leaves me craving for more of Faisal's excellent lectures. Which I'm sure he has in the works.
While it lists for $699 you get it for free when you buy the UC ResourceKit bundle.