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gavm99 (IS/IT--Management) (OP)
2 Feb 10 16:17
This is a really strange one. I've got a customers Windows XP Pro machine which had a corrupt registry, which has recovered and now boots fine.

However the original mouse which is PS2 no longer works. I've plugged in a USB mouse and this doesn't work either.

I know this isn't a hardware issue because using a Linux Boot CD, the mouse works fine.

I'm sure this a problem in the registry or with drivers.....

Can anyone help?

Thanks.

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

linney (TechnicalUser)
2 Feb 10 23:07
Is the USB options enabled in the Bios?

Have you tried removing the Mouse from Device Manager by uninstalling it, rebooting, and let Windows rediscover it?

Do both mice work in Linux?
gavm99 (IS/IT--Management) (OP)
3 Feb 10 3:05
It's not a USB issue, I'm sure it's a driver or registry issue.

Have tried the rediscovery and both mice work in Linux.

I'm sure if I could reinstall the standard ps2 driver I would be in business, any ideas?

Thanks.

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

BadBigBen (MIS)
3 Feb 10 3:55
here is a similar thread:

thread779-1433213: Where can I download PS/2 Mouse Driver

take a note on the last post...


 

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

kjv1611 (TechnicalUser)
3 Feb 10 7:18
The only other thing I've seen stop a mouse altogether is a security program.  If it runs fine in Windows w/Safe Mode, make sure you don't have a security program blocking the mouse driver in normal mode.

I just saw this the other day connecting a new USB mouse to an XPS desktop running Windows 7 and a Core i7 CPU.  At startup, when the mouse driver was trying to install, Comodo Security asked if I wanted to allow it.  Well, I couldn't find the right keyboard combination to get the focus to that messagebox in order to say "yes", so I had to start in safe mode, let the mouse install, and reboot into normal mode.  Not a big deal, but annoying nonetheless.

--

"If to err is human, then I must be some kind of human!" -Me

gavm99 (IS/IT--Management) (OP)
3 Feb 10 12:15
Hi all,

Still no joy.

It doesn't work in Safe mode and it isn't a security issue.

I've also tried the trick of booting with just the mouse connected, but still no joy.

What I have noticed is that when I have the PS2 mouse connected it tries to install it a Microsoft PS2 mouse but gets the yellow mark next to it and has error 10, the device cannot be started.

If I have the USB mouse connected, this installs ok as a HID Compliant Mouse but doesn't actually work.

I thought it would simply be a case on downloading some standard ps2 mouse drivers, but you can't get these anywhere.

Any other ideas?

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

Lemon13 (MIS)
3 Feb 10 12:27
run sfc /scannow and see if that helps

M. Knorr

MCSE, MCTS, MCSA, CCNA

G0AOZ (TechnicalUser)
3 Feb 10 12:32
Not sure if it's applicable in your case, but in the good ol' days before PS/2 ports were dreamed of, we had things called serial mice!  Wonder if it's worth trying one of those if the machine has a serial port...

ROGER - G0AOZ.
 
linney (TechnicalUser)
3 Feb 10 14:28
HOW TO: Verify Unsigned Device Drivers in Windows XP
http://support.microsoft.com/support/kb/articles/q308/5/14.asp

If they don't work you could try repairing windows by running it over itself.  You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
http://support.microsoft.com/kb/315341/en-us


Have any System Restore points survived from the Virus clean up?
gavm99 (IS/IT--Management) (OP)
4 Feb 10 3:41
I can't run sfc /scannow as it gives me an error saying RPC isn't running, when it is.

I've ran the verify of signed device drives and I can see unsigned ones, but there is no indication of what device they relate to so I'm hesitant about changing them.

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

gavm99 (IS/IT--Management) (OP)
4 Feb 10 3:51
What I've also noticed is that with no mouse connected to the computer, if you scan for new hardware, it some how detects a PS2 mouse????

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

gavm99 (IS/IT--Management) (OP)
4 Feb 10 4:50
I've imaged the install to another hard drive and have done a repair on this copy and the mouse now works, but I can't do this as a solution for the customer because they have lost their installation CD and Product Key.

Any ideas?

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

BadBigBen (MIS)
4 Feb 10 4:53
you could try to reinstall the USB drivers...

CODE

copy c:\windows\system32\drivers\usbport.sys   c:\windows\temp\usbport.sys

delete c:\windows\system32\drivers\usbport.sys

copy c:\windows\$NtServicePackUninstall$\usbport.sys c:\windows\system32\drivers\usbport.sys
and replace the following as well...

c:\windows\system32\drivers\usbohci.sys with c:\windows\$NtServicePackUninstall\usbohci.sys
c:\windows\system32\drivers\usbuhci.sys with c:\windows\$NtServicePackUninstall\usbuhci.sys
c:\windows\system32\drivers\mouclass.sys with c:\windows\$NtServicePackUninstall\mouclass.sys

or extract them from a SP2 XP install CD...

 

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

gavm99 (IS/IT--Management) (OP)
4 Feb 10 5:32
Thanks Ben, just tried that, but still the same...

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

kjv1611 (TechnicalUser)
4 Feb 10 6:52

Quote (gavm99 ):

because they have lost their installation CD and Product Key.
For the Prod Key, there are at least a few programs, free, which will tell you what it is.  So you can cover that part.  For the Windows CD, you just need to see what version they have (Home/Pro, OEM/Retail), and use the same such disk to reinstall/repair install.
Also, there's a way to save the activation files if it requires it.  I know one member here told how to do that, 2 files, but I can't remember what they were at the moment.  I can find it and post a link to the thread if you prefer.

--

"If to err is human, then I must be some kind of human!" -Me

gavm99 (IS/IT--Management) (OP)
4 Feb 10 6:54
Hi,

I have the product key using a reader, but I only have an OEM CD. I repaired the install with this CD, but it wouldn't except the product key, so I'm guessing it must be a retail version.

Is there anything I can do to overcome this with the existing software I have?

Thanks.
 

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

kjv1611 (TechnicalUser)
4 Feb 10 7:03
I am pretty sure you'll need a retail disk.  You can try the winver command at the command prompt to make sure as to what version of Windows it is as well..  Though I think the other program should tell you the same info.

And there's the Belarc Advisor program.  It'll tell you plenty about the machine, including info on Windows and Office.  Not sure if it'll help by this point, but can't hurt to verify with another source.

Here's something that looks right up your alley.  See if you can use the following instructions to get a retail install CD out of your OEM CD:
http://www.mydigitallife.info/2009/08/16/how-to-change-windows-xp-version-between-retail-oem-and-volume-license-channel/

Though it sounds like at least one person (just from a glance) didn't get the desired results..

--

"If to err is human, then I must be some kind of human!" -Me

BadBigBen (MIS)
4 Feb 10 8:43
gavm99 get a hold of an OEM CD and repeat the REPAIR install...

other than that you will have to enter a valid RETAIL key at this stage...
 

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

gavm99 (IS/IT--Management) (OP)
4 Feb 10 12:24
Hi all,

I've tried the repair again without success.

Starting to wish I had a serial mouse to hand......

Any other offerings?

I've already advised the customer that purchasing XP again is the only real option here, unless I can get this bizarre mouse problem resolved!

Gavin Moorhouse
www.lucidcomputersolutions.co.uk

Check out my blog
www.thelucidview.co.uk

Follow me on Twitter
www.twitter.com/lucidblog

linney (TechnicalUser)
4 Feb 10 13:19
Maybe it is time to spend a few dollars and obtain the correct recovery media from the manufacturer?

See the paragraph "Replacement OEM or system builder software media"

326246 - How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246&FR=1&PA=1&SD=HSCH


Some parts of this thread may be interesting.

Serial Mouse?
thread779-1025058: Serial Mouse?

Your clients machine seems to be in a right old mess, once the data is saved, a clean install may be the only viable option?

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