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Teleworker connectivity

Teleworker connectivity

Hi Everyone,

Brand new to the forum, just starting to get my hands dirty with the 3300, teleworker, etc.

We have deployed one 5020 IP phone as a teleworker set so far. While it seems to work fine most of the time, it did cut out 3 times during an Executive Team teleconference (I can do without that, I can assure you...)and in checking the logs I see it's "in and out" a fair bit:

Teleworker  set connection  lost  indeterminate Fri Jan 29 14:11:15 2010 Acceptor: Preshared, Mac: 08:00:0F:10:1F:A6, Ip:, Icp:, Reason: read failed - Connection reset.(104)
Teleworker  DN event  08:00:0F:10:1F:A6  indeterminate Fri Jan 29 14:06:44 2010 Acceptor: Preshared, Mac: 08:00:0F:10:1F:A6, Ip:, Icp:, Active DN: 3002, Inactive DN:
Teleworker  set registration  accepted  indeterminate Fri Jan 29 14:06:44 2010 Acceptor: Preshared, Mac: 08:00:0F:10:1F:A6, Ip:, Icp:, Type: 172, Protocol Version: 0x010205, Cipher Algs:0x10 ExtendedDevCaps: 0xEE
Teleworker  set connection  established  indeterminate Fri Jan 29 14:06:44 2010 Acceptor: Preshared, Mac: 08:00:0F:10:1F:A6, Ip:, Icp:

Nothing else is using the connection inbound to our location but I'm suspicious of the internet connection at the remote office. Before I launch off in that direction, does anyone see anything in these log entries that might suggest some other issue?



RE: Teleworker connectivity

On the TW server there is a tool called teleworker analysis tool. run it to the IP of the location you intend to install a set. I have a tw in my house and have had for some time, ADSL i would say forget it the upload download is insufficient, i have a cable modem with extreme high speed and no issues.

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