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Home > Forums > Server Rack > Printers > HP Printers Forum

"HP CUE scanning component" error--cannot scan on Vista

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TheBig1980s (IS/IT--Management)

24 Jan 10 14:32

Hello:

I downloaded and installed the software and drivers for my Deskjet F340 on my new Vista Home Basic laptop. As I see from trying to scan and from reading numerous posts from similar users out on the internet, I see that the printer cannot scan in Vista like it could in XP.

Specifically, I get an error saying that the HP CUE scanning program component has stopped working, or some message to that effect. Before that error message, I get a message saying that an .exe file failed to initialize properly or some BS message like that.

I have tried several fixes discussed on the different nwsgroups but none of them worked. I tried messing around with that "Destination" registry key suggestion but that did not work. Neither does changing permissions on the HP desktop shortcut.

Did this ever get fixed in a patch or anything by HP? Does anyone have a good solution to this, or does this printer just not scan on Vista? (It prints fine....it just won't scan.)

Oh, well.....I guess I'll have to either go buy another printer/scanner or make a trip to Kinko's tonight.

Next to Windows Millenium Edition, Vista is the biggest flop that Microsoft ever produced.

TheBig1980s

Michael52x (TechnicalUser)

25 Jan 10 14:08

You are possibly just missing some files that were blocked.
Turn off the firewall and anti-virus, then try to install from the HP site instead of saving the driver file.

"Impatience will reward you with dissatisfaction" RMS Cosmics'97

TheBig1980s (IS/IT--Management)

25 Jan 10 21:41

nope....the firewall an anti-virusses are already installed. I tried a reinstall but no go....this really sucks.

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