Smart questions
Smart answers
Smart people
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Donate Today!

Do you enjoy these
technical forums?
Donate Today! Click Here

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

macanri (TechnicalUser)
7 Jan 10 7:47
Hello

In a VDN, what does the

"Allow VDN Override " field do

It can be set to a YES or a NO

Just wondering what either does/allows ?

Any help greatly appreciated  
SF0751 (MIS)
7 Jan 10 9:57
From the Avaya Call Center and EAS manual:

"VDN Override allows information about a subsequent VDN to which a call is routed to be used instead of the information about the previously-active VDN."

In other words - A call comes into the first VDN ("Main Number"), is routed to a second VDN ("Sales Department"), and is then answered by a call center agent:

If the "Main Number" VDN has VDN Override set to N, then the answering agent will see "Main Number" as the answered VDN call.

If the "Main Number" VDN has VDN Override set to Y, then the answering agent will see "Sales Department" as the answered VDN call.

Does that help?

Susan
"Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes."

macanri (TechnicalUser)
7 Jan 10 10:31
it does indeed

great explanation

thanks very much  
PeteBull (IS/IT--Management)
11 Jan 10 11:14
it also controls which set of VDN Variables are used by the vector.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close