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General Delivery Mailbox

General Delivery Mailbox

I have a Nortel CallPilot voice mail system attached to my Nortel CICS. I have set up the General Delivery Mailbox to go to one of our extensions in the office but now I can't initialize the personal mailbox on that extension. Is there a way to have two mailboxs on one extension?  

RE: General Delivery Mailbox

You can't have two mailboxes assigned to one set.  You can however have 2 (or more depending on CP s/w) sets display msg for you for one mailbox using the alt ext in the mailbox setup.

RE: General Delivery Mailbox

Some other ways...

If reception does not mind sharing then change the name of mailbox 100 from General Delivery to receptionist's name.


Create a Hunt Group say 737.
Add Member DN 221
Over Flow the HG to voice mails DN
Create Mailbox 737
Enter receptionsists name
Setup Off Prem Notify in mailbox 737 to call Internal X221.



RE: General Delivery Mailbox

I managed to change the Gen Del. Mb back to Ext28 where it was originally. I then added the personal MB to ext24. Unaswered calls go to ext28 by default. This is the way the system was set up originally. This may sound stupid but how do I call the MB on ext28 to check messages? There is no physical instrument attached to this DN. Thanks for your help.  

RE: General Delivery Mailbox

When you login press OTHER or #
Then enter 28XXXX OK (or #)
XXXX = password



RE: General Delivery Mailbox

Sorry to check General Delivery is:
When you login press OTHER or #
Then enter 10XXXX OK (or #)
XXXX = password  



RE: General Delivery Mailbox

I knew it had to be simple! smile
Thank you very much.  

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