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thebopps (IS/IT--Management) (OP)
23 Nov 09 10:26
I have a client that wants voicemail to email. In my office, on our IP500 I have the outgoing smtp server set to just mail.optonline.net:25 (our ISP). On our client's VM computer, I have tried about 100 different SMTP settings that have all checked out, but it just never sends an email. They have Verizon FIOS, which I tried outgoing.verizon.net:587, this doesn't work. I am at a loss.

Are there any log files i can check to see exactly what is happening when the system is trying to send an email? Or does anyone have any suggestions?
hairlessupportmonkey (IS/IT--Management)
23 Nov 09 10:30
vm pro or lite or embedded?
TomMills (TechnicalUser)
23 Nov 09 10:35
so the smtp server is off site?

if so try looking through this

http://www.tek-tips.com/viewthread.cfm?qid=1519932&page=1

www.twitter.com/tem1985
See what my brain does when it's not thinking about phones.

thebopps (IS/IT--Management) (OP)
23 Nov 09 10:50
VM Pro
intrigrant (Programmer)
23 Nov 09 11:15
download debug view from the tools section in http://marketingtools.avaya.com/knowledgebase

for vm pro you must set the mail server in the client tool to smtp, then in the configuration screen put a email addres in the profile section and then the smtp details in the smtp section.
when running debugview set all applications to logging level 1 and vm pro to logging level 9 and deselect the things you don't need to see.
cmnstr (Programmer)
23 Nov 09 14:38
You will have trouble with Verizon FIOS when attempting to use an offsite mail server. You will need to set up an internal SMTP server to relay messages from your voice mail server.
thebopps (IS/IT--Management) (OP)
23 Nov 09 16:06
on the debug view it shows:

"error 7 sending email to "

then the email address
CarGoSki (Programmer)
23 Nov 09 16:12
You can run regedit and goto HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Media Services\Directories\

Set:
SMTPLogging = 1

Then find your logpath here:
LoggingDir = path

Make a test call. You will see it send in debug view..you have installed it..right?

Change into the log path and open up the smtp log. It will look something like this if successful. Something else if not:

EasyMail SMTP version 6, 0, 3, 3
11/10/09 16:12:33   Opening Socket.
Connecting to: 172.16.170.10
220 ipo-exchsrv-01.ipogod.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at  Tue, 10 Nov 2009 16:12:33 -0500
EHLO ipovmprowin2003
250-ipo-exchsrv-01.ipogod.com Hello [172.16.218.3]
250-TURN
250-SIZE
250-ETRN
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-8bitmime
250-BINARYMIME
250-CHUNKING
250-VRFY
250-X-EXPS GSSAPI NTLM LOGIN
250-X-EXPS=LOGIN
250-AUTH GSSAPI NTLM LOGIN
250-AUTH=LOGIN
250-X-link2: Microsoft: SNA / Host Integration Server LinksSTATE
250-XEXCH50
250 OK
MAIL FROM:<Outlook>
RCPT TO:<me@ipogod.com>
DATA
250 2.1.0 Outlook@ipogod.com....Sender OK250 2.1.5 me@ipogod.com 354 Start mail input; end with <CRLF>.<CRLF>410-2200911210211235477@ipovmprowin2003Content-Class: voice
X-CallingTelephoneNumber: 5555555555
X-VoiceMessageDuration: 6
X-VoiceMessageSenderName:
X-AttachmentOrder: ;MSG00001.WAV
X-MS-Has-Attach: yes
From: "IP Office Voicemail Pro Server" <Outlook>
To: me@ipogod.com
Subject: Voicemail Message (5555555555 > Extn4203) From:5555555555
Sending Message Body.
250 2.6.0  <410-2200911210211235477@ipovmprowin2003> Queued mail for delivery
QUIT
221 2.0.0 ipo-exchsrv-01.ipogod.com Service closing transmission channel


 
thebopps (IS/IT--Management) (OP)
23 Nov 09 16:24
changed the settings to the client's internal mail server and now i get "error 8" instead
thebopps (IS/IT--Management) (OP)
24 Nov 09 11:50
screenshot from debug
thebopps (IS/IT--Management) (OP)
24 Nov 09 13:27
finally got it working...i used the ip address of the smtp server and it now works...but one more issue...

if i use an email address as the voicemail email, it works fine, but if i use a cell phone, to send an sms, it does not work
TomMills (TechnicalUser)
24 Nov 09 14:07
where are you putting the cell number? in the email address field?

10 out of 10 for optimism.

www.twitter.com/tem1985
See what my brain does when it's not thinking about phones.

amriddle01 (Programmer)
24 Nov 09 14:22
I assume Tom you have not discovered the secret method of activating the IP Offices hidden GSM gateway unit and SMS functionality.....if you don't know how I aint telling smile (Flash hook 15 times while shouting "Activate" into the handset)

thebopps, seriously though, how were you setting this up exactly?

ACS - IP Office Implement

"What the Crocodile Hat....was that?"

TomMills (TechnicalUser)
24 Nov 09 14:47
lmfao. smile

www.twitter.com/tem1985
See what my brain does when it's not thinking about phones.

drewdown (IS/IT--Management)
24 Nov 09 15:50
thebopps, every cell phone should have an sms address as well.

IE <yourcellnumber>@vtext.com for Verizon.   
nzschooltech (IS/IT--Management)
25 Nov 09 22:05
We need something like the debug for tracing embedded VM, is there anything like that around?

I wanted to find out all the SMTP traffic between it and the mail server. All the tools I have used so far (Wireshark etc) crash all the time or they don't understand SMTP.
amriddle01 (Programmer)
26 Nov 09 4:05
Monitor will trace embedded events if required, not sure about the SMTP with that though smile

ACS - IP Office Implement

"What the Crocodile Hat....was that?"

mattKnight (Programmer)
26 Nov 09 4:21
>(Wireshark etc) crash all the time

Hmm wireshark is usually pretty stable - I don't think I've ever had a problem with it.  Are you rolling you logs over?

However there is a fix in the latest release...

CQ84286
EVM->email doesn't work. Issue caused by reception of multiline response to ELHO command.

Which vaguely looks similar.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

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