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Home > Forums > Wiring Closet > Phone Systems > ShoreTel solutions Forum

Shoretel Average Duration Time

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GilMes (TechnicalUser)

5 Nov 09 17:03

Looking at the User Activity Summary Report the Inbound All Average Duration (FOR INDIVIDUAL AGENTS) is different from the Workgroup Agent Summary Report Inbound Workgroup Calls Average Duration (INDIVIDUAL AGENTS) I am trying to figure out an Average Handle or Talk time per agent. I have conflicting information. Any suggestions?

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