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inserting a pause to wait for a long distance code

jgrove03 (Programmer)
27 Oct 09 9:11
I have a 500 runinng 5.0 with VMPro and the customer has long distance codes that they have to use and I want to setup speed dials that include the long distance code.  How do I get the system to wait 3 seconds for the long distance tone to come on before it dials the long distance code?
Westi (Programmer)
27 Oct 09 9:13
analog or PRI?
but if you add it automatically call the line provider and have them take it out

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it smile

TomMills (TechnicalUser)
27 Oct 09 9:15
, - One Second Pause
Add a one second pause in DTMF dialing.

You could try adding three ,'s to your shortcode.

www.twitter.com/tem1985
See what my brain does when it's not thinking about phones.

jgrove03 (Programmer)
27 Oct 09 9:15
It would be both.  I have some sites that have analog and some that PRIs.  This one right now has a PRI
jgrove03 (Programmer)
27 Oct 09 9:19
, do not work that ws the first thing I tried because that how you do it on the Magix but it ignores the commas and dials all the numbers.  I have also tried d's and p's.
CarGoSki (Programmer)
27 Oct 09 9:59
Use character Y for PRI

Y - Wait for Call Progress Message
Wait for a Call Progress or Call Proceeding message before sending any following digits as DTMF. For example, the Y character would be necessary at a site where they have signed up with their telephone service provider to withhold international dialing until a DTMF pin/account number is entered that initiates the call progress/proceeding message.

http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/short_codes_short_code_characters.htm
jgrove03 (Programmer)
27 Oct 09 10:09
I have tried that using a system short code being 91N; Dial
1NYXXX.  x's bieng the long distance code and it still does not work.
amriddle01 (Programmer)
27 Oct 09 10:12
Is that the correct place for it to go? Does the provider wait until the number is fully dialled before requesting the code? Have never done this myself so it is partly me being nosey as well as trying to help smile

ACS - IP Office Implement

"What the Crocodile Hat....was that?"

CarGoSki (Programmer)
27 Oct 09 10:21
Well if your carrier is requiring you to send btn then you still have work to do. Character Y does work you simply need to adjust it to suit your specific needs.

I once created system SCs like

1DialedTenDigits,,YSixDigitPinNumber + STenDigitBTN

So if I were to make up numbers the full sequence is

13002001000,,Y123456S7004005000

S - Calling Number
Place any following digits into the outgoing call's calling number field.
•    Outgoing CLI Warning
Changing the outgoing CLI for calls requires the line provider to support that function. You must consult with your line provider before attempting to change the outgoing CLI, failure to do so may result in loss of service. If changing the outgoing CLI is allowed, most line providers required that the outgoing CLI used matches a number valid for return calls on the same trunks. Use of any other number may cause calls to be dropped or the outgoing CLI to be replaced with a valid number.
•    Changing the outgoing CLI on calls using SIP trunks is not supported.
•    On mobile twinned calls, if the original party information is used or a specific calling party information CLI is set, that number overrides setting the outgoing CLI using short codes.

Maybe you need SI

i - National
Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets the calling party number plan to ISDN and number type to National. This may be required for some network providers.
jgrove03 (Programmer)
9 Nov 09 10:50
Thank you

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