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Commvault Exchange archiver stubs

Commvault Exchange archiver stubs

(OP)
some of my users are having a problem opening stubbed messages from their outlook.  They get the following error....

DMRS: Failed to get response from restorer. (err=39)

My users are using both Outlook 2003 and 2007.  They all have the Commvault Outlook Add-In installed.  Has anyone seen this before?

RE: Commvault Exchange archiver stubs

Hi hobbsb1,

I'm also getting the same error and its only started happening recently. I can view the contents of the backups through commvault and can even manually recover through the commvault console so I know the backup data is ok. But for some reason no one in my organisation seems to be able to restore via the outlook add-in anymore.

RE: Commvault Exchange archiver stubs

Seems to have rectified its self over the last week so must have been a duff update that was pushed out and screwed it up.

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