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Home > Forums > Wiring Closet > Phone Systems > ShoreTel solutions Forum

Shoretel Call Manager

thread1546-1574834
Read More Threads Like This One
GilMes (TechnicalUser)
19 Oct 09 15:07
Shoretel phantom call, what would cause the Shoretel Call Manager to display a call in queue that is not actually in the queue?
metballnut (Vendor)
22 Oct 09 11:25
Analog lines....stutter tone from call waiting.
metballnut (Vendor)
22 Oct 09 11:25
Or a message on the analog line on the co provided voice mail.
GilMes (TechnicalUser)
23 Oct 09 17:20
Thanks appreciate the help.  Another question I have about Shoretel 8.1  I would like for the agents to place themselves in wrap up/make busy while still on a call.  This will help when we are experiencing high call volume and it is time for an agent to go on break or lunch.  We tried to do this but the agent contiued to get calls?
metballnut (Vendor)
27 Oct 09 12:34
That's because only the supervisor can do this voo doo.
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