Smart questions
Smart answers
Smart people
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Donate Today!

Do you enjoy these
technical forums?
Donate Today! Click Here

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

How to get a swap-hold feature on softphone during attended transfer

garyb2008 (Programmer) (OP)
17 Jul 09 20:59
Hi

During an attended transfer its often important to switch back to party A before completing the transfer to party B (to check they're still there / customer services reasons and in tapi this would use the swap hold method).

I know that this is possible on softphones that handle transfers at the client end (ie having 2 voip calls coming down to the client and bridging the calls locally), but is there a softphone that allows you to swap the holding party on a "proper" transfer (ie where the 2 lines are bridged at the ip pbx, be it asterisk or whatever)?

((What ive noticed on my softphone so far is that when im talking to the party B before completing the transfer , if i hit hold button on my softphone (which will result in both calls being on hold), i am hearing the ip pbx hold music - it seems a small step from here to the swap hold feature, ie its putting call B on hold, it now just needs to take call A off hold!))

Regards

Gary

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close