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Replacing SSL Certificate kills Apache service

jmor3 (IS/IT--Management) (OP)
13 Jul 09 20:01
Hi,

We seem to be having a problem with replacing our SSL certificate on an Apache server.

Our Apache server has an expiring (but still valid) SSL certificate. The server (Windows 2000) runs fine with the old certificate. We purchased a new certificate (from a different vendor) and replaced the old certificate with the new .key file, vendor .crt file, and our server .crt file. We updated the https.conf file so it points to the new vendor .crt file and updated the ssl.conf file so it points to all three certificate files.

Now, when we stop and restart Apache, we get an MMC error that says:

"Windows could not start the Web Server on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1."

We looked in the Event Viewer and the System Log echoes the error message above (error code 1), but the Application Log says

"The Apache service named reported the following error: [today's date] [error] [OS 2] The system cannot find the file specified. : No installed service named Apache 2".

If we reverse the process and replace the certificate files, httpd.conf file, and ssl.conf file with the originals, the Apache service starts up fine.

I'm not sure if we missed a step in creating the certificate (we tried re-keying the certificate twice and the problem remains) and we talked to the vendor (who says the certificate should be okay).

Thanks in advance for any help you can offer.

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