Nortel Norstar: Forgotten Mailbox Password

Question

Nortel Norstar: Forgotten Mailbox Password

NT8B40AH (TechnicalUser)

(OP)

16 Jun 09 11:58

Hello. I need to change the mailbox greeting for our company but cannot access the mailbox - my boss has forgotten the password. Please let me know what are my options. I'm using an Nortel Norstar M7324 phone. With many thanks, A.

curlycord (Programmer) · Answer 1 · 2009-06-16 13:48:41

You need to read up on the voice mail using the Setup and Operations Guide.
In there is the reset instructions etc, passwords not allowed on these forums.

Note most company greetings are not mailboxes, they use greeting tables, or CCR which is much more complex.

Suggest you get a tech in to sort out the issue and a crash course on admin training.

=----(((((((((()----=
curlycord
www.curlycord.com

RikRodgers (Vendor) · Answer 2 · 2009-06-16 16:47:54

Second that.

If you have the manual, and are trying to log into f983, then to reset the password you'll have to press f985...

clidpri (Vendor) · Answer 3 · 2009-06-16 17:39:03

RE: Nortel Norstar: Forgotten Mailbox Password

clidpri (Vendor) 16 Jun 09 17:39

yes i third that then 9

NT8B40AH (TechnicalUser) · Answer 4 · 2009-06-17 09:58:51

Thank you all. It's a very small business so the mailbox is pretty basic. The manual that I've got doesn't offer reset as an option - just change, and that requires old password.. So thank you. I found the reset part of the manual online and will try it out tomorrow. I'm also deeply grateful for this site. Have a blessed day. A.

curlycord (Programmer) · Answer 5 · 2009-06-17 10:51:53

Google this: Norstar Setup and Operations Guide
That is the proper admin guide.

=----(((((((((()----=
curlycord
www.curlycord.com

chadATX (TechnicalUser) · Answer 6 · 2009-06-17 15:19:33

if it is a simple mbox password reset do this.

Feature 983
login either 120000 and ok or 1020000 and ok
press mbox button
enter mailbox number (same as extension number)
enter reset password
press release key

reset that mailbox password back to default 0000 and then you can change.

Hope that works for ya.

Chad Erwin
Austin, Tx
Wag-more....Bark-less

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Nortel Norstar: Forgotten Mailbox Password