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How to disable beep while on hold

How to disable beep while on hold

(OP)
I am trying to disable the hold beep.  I read an old thread where it suggested checking the external MOH box under telephony; I have done that and it still beeps.  Has anyone ever done this before?  Thanks in advance!

RE: How to disable beep while on hold

You need to reboot once changing to external for it to work in my experiance smile

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers"

RE: How to disable beep while on hold

(OP)
I will try that tonight - thanks.   

RE: How to disable beep while on hold

Quick question though if clients or callers don't hear a beep won't they think they have been dropped? Do you have an external device for MoH?

RE: How to disable beep while on hold

yes, the beep is good as teh IPO is dead silent when on hold, except if you have static on your analog phone line.
Also make sure that you do not have an alternate MoH source in the incoming call routes setup or in the groups

Joe W.

FHandw., ACS

If you can't be good, be good at it!

RE: How to disable beep while on hold

disable the beep but don't want silence?  sounds like an odd customer

RE: How to disable beep while on hold

Pfffff sometimes i wish i was a salesmen smile
Then i would tell the customer that this is possible smile
 




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

RE: How to disable beep while on hold

(OP)
They want silence because they do conference calls and one guy in the office may put his phone on hold temporarily and the beep irritates everyone.  Reboot did the trick - thx amriddle01 :)

RE: How to disable beep while on hold

HE also could just mute the phone if he does not want that the other callers hear him
Now nobody hears the beep but just silence
 




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

RE: How to disable beep while on hold

why don't you then record a silent holdmusic.wav using http://www.nch.com.au/wavepad/ and set this as your system hold music.

Then you can also have different hold music defined by incoming call routes/hunt groups/users etc so that calls on hold won't get the silence, but if a caller is placed on hold outside of this, e.g. conference calling, they get holdmusic.wav.

I think that might work.

RE: How to disable beep while on hold

Tlpeter's idea is best. What about when you put a client on hold? how will they know they are still connected?

Never argue with an idiot. bystanders won't be able to tell the difference.

RE: How to disable beep while on hold

(OP)
I would rather hear nothing than that irritating beep.  The customer likes it silent so all is well.   

RE: How to disable beep while on hold

i dont think they have looked at the bigger picture.

Never argue with an idiot. bystanders won't be able to tell the difference.

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