INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Failed to disable hardware encryption

Failed to disable hardware encryption

(OP)
Woohoo!!

Updated Galaxy today to 8.0 and my first backup job just ran and failed:

Error Code: [40:99]
Description: Failed to disable hardware encryption on the hardware device. Please make sure that your device supports hardware encryption and it's functioning correctly.

Windows x64 media agent, Exchange database iDataAgent and LTO4 Dell TL2000 tape library we don't use hardware encryption or have it enabled (knowingly!).

I've emailed support but figured post here as well.

RE: Failed to disable hardware encryption

I'm interested in any solution you get for this problem (either yourselves or from CV support) so I hope you'll post here.

RE: Failed to disable hardware encryption

(OP)
It transpires there's a MediaAgent update that fixes this, however prior to the hotfix (11606) I did have one set of backups run after logging into the tape library web GUI and setting "Encryption" from "None" to "Application Managed" (which I guess means let Commvault manage it and tell it we don't want to use it).

Seems fine since the hotfix though.

RE: Failed to disable hardware encryption

i had this problem before. Customer using Dell TL4000 LTO4. My solution was, go into Dell TL2000/4000 console. go to "encryption" and select "none" or "application managed encryption" and select "activate".

Hope it helps.

RE: Failed to disable hardware encryption

Great Info,  Are your ML2000/ML4000 tape libraries doing compression on your LTO-4's or are you getting native <800GB tape compression.  We have an ML6020 and are not getting any compression.

Thanks in advance

Mitmont

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close