kandekk (IS/IT--Management) (OP)
21 Apr 09 10:13
We have a Mitel 3300 CX controller (circa 2005) on release 126.96.36.199 connected to a UPS.
When the power fails, and the outage is long enough that the UPS battery is out of juice, we need to do another hard reboot for the 3300 to properly boot up.
So, power comes back, the 3300 tries to boot up, but after several minutes the 3 alarm LEDs are still flashing red and the 3300 is stuck in this state until we do a hard reboot (pull the power cord). I've waited over an hour but it never leaves this state. This is reproducible as it happens every time there is power loss to the 3300.
Since this requires manual intervention, this is not an ideal scenario.
Ideally, the 3300 would work with the UPS similar to a Linux/Windows host and power down gracefully before the UPS battery drains, and then power up once power has been restored for N minutes. I've heard this can't be done with the 3300.
Is this normal behavior for the controller to require a hard reboot after power is restored? My VAR seems to think so.
Are there any power management tie ins with a UPS and Mitel's controllers (3300)?
Thanks for any info provided.