Contact store recover old recordings

If the files are still there you maby can
Try changing the server settings and increase the amount of months of recording





ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

Thanks tlpeter

tried that already but too optimistic.

Have already received 2 options.

Tried first one and it worked.( only good for one at a time )

Find a wav file that can be extracted ( eg 12345.wav) , remove that wav file, get the one I want to extract ( eg 67890.wav), rename the second wav to match the first one ( change to 12345.wav) and place in the folder where the first file came from. Extract file.

Second option I haven't tried but looks good for multiple entries in one go.

Calls missing from the database
Calls might need to be re-imported if MSDE was not working when the recordings were processed. To have the system try again to add one or more recordings to its database:
1. Create a text file named “redo.txt” e.g. in Notepad. Enter the 15 digit Index Number (INum) e.g. 800000123456789 of a call to be reprocessed. Repeat for other calls, taking a new line for each call.
2. Place this file into the handover directory (as defined by the Registry key HKEY_LOCAL_MACHINE\ SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir)

Could be useful.

We had a very similar issue and had a nightmare getting it back, the customer opted to start again from scratch and use something called a WITPLAYER to play encrypted WAV/XML




ACA - IP Office
ACS - IP Office

i would try the redo.txt solution. i have used it loads of times with 100% success.

it can only (according to avaya) restore the database to the machine they were originally recorded too.

one tip. be patient. it says it takes 5 minutes to see the calls but i have seen it take as long as 30.

put the kettle on once you have put the file in the handover directory

good luck

Never argue with an idiot. bystanders won't be able to tell the difference.

also. use excel to create the redo.txt for you. doing it be hand would be insane!

Never argue with an idiot. bystanders won't be able to tell the difference.