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Audix Name Attendant - Name Announcement Selection

dudecrush (IS/IT--Management) (OP)
3 Apr 09 10:22
I've got an Intuity Audix - R5.1-41 - and I've just built a dial-by-name auto-attendant.  I was somewhat disappointed to find out that when I "partial spell" a common last name (like Anderson), it doesn't announce all subscribers with the common last name, and ask you to pick one.

For example, if I have 3 Andersons: Tom, Dick and Harry.  I'd like to be able to spell "Ander", and have Audix say, "For Tom Anderson press 1, For Dick Anderson press 2; For Harry Anderson, press 3."

Is there a creative way to do this or am I just SOL?
SF0751 (MIS)
3 Apr 09 10:40
That's odd... my dial-by-name attd does just that, and I'm on release 5.1-33.  Here's a copy of my setup:

CODE

change subscriber 4545                                               Page 1 of 3
                                 SUBSCRIBER

         Name: XX Dial By Name Directory              Locked? y
    Extension: 4545                                 Password:
          COS: custom                        Miscellaneous 1:
Switch Number: 1                             Miscellaneous 2:
 Community ID: 1                             Miscellaneous 3:
Secondary Ext:                               Miscellaneous 4:
 Account Code:                            Covering Extension:
                                           Broadcast Mailbox? n

Email Address:

CODE

change subscriber 4545                                               Page 2 of 3
                       SUBSCRIBER CLASS OF SERVICE PARAMETERS
 Addressing Format: name                  Login Announcement Set: System
 System Multilingual is ON         Call Answer Primary Annc. Set: System
 Call Answer Language Choice? n  Call Answer Secondary Annc. Set: System

PERMISSIONS
      Type: auto-attendant  Announcement Control? n             Outcalling? n
      Priority Messages? n             Broadcast: none        IMAPI Access? n
 IMAPI Message Transfer? n          Fax Creation? n  Trusted Server Access? n

INCOMING MAILBOX          Order: fifo               Category Order: nuo
  Retention Times (days),   New: 25       Old: 10         Unopened: 25
OUTGOING MAILBOX          Order: fifo               Category Order: unfda
Retention Times(days), File Cab: 10       Delivered/Nondeliverable: 5

Voice Mail Message (seconds),  Maximum Length: 300  Minimum Needed: 32
Call Answer Message (seconds), Maximum Length: 120  Minimum Needed: 8
        End of Message Warning Time (seconds):
          Maximum Mailing Lists: 25     Total Entries in all Lists: 250
Mailbox Size (seconds), Maximum: 1200            Minimum Guarantee: 0

CODE

change subscriber 4545                                               Page 3 of 3
                       SUBSCRIBER AUTOMATED ATTENDANT MENU

   Allow Call Transfer? n

    Button  Extension     Treatment                Comment
      1:
      2:    e           transfer        abc
      3:    e           transfer        def
      4:    e           transfer        ghi
      5:    e           transfer        jkl
      6:    e           transfer        mno
      7:    e           transfer        pqrs
      8:    e           transfer        tuv
      9:    e           transfer        wxyz
      0:
Timeout:    4545        transfer        time out/repeat options

  Length Of Time-Out On Initial Entry : 5

Susan
"Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes."

dudecrush (IS/IT--Management) (OP)
3 Apr 09 14:39
SF0751 - Yup - I have the same configuration.  If I partial dial a name, Audix simply asks for more characters to complete the spelling.

Strange that you get what I want running an older version - maybe I should downgrade! smile.   

Anyone out there know the answer to this one?

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