Smart questions
Smart answers
Smart people
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

Mad101daN (TechnicalUser) (OP)
25 Mar 09 7:47
Hi

I am very new to phone systems, and would like a bit of help if at all possible.

We have a Nortel Networks phone system, and the main unit is a bcm50a (hope that helps)

What is annoying everyone here is that when you are on a call, someone intenally can ring your line, and your phone rings, its most distracting and annoying when you are talking to someone. What we want is for the phone not to ring and the internal call dialer hears a enagged / busy tone.

Does anyone know what I have to do to get this.

If you could answer with very simple instructions I would appreacite that all the more.

Thanks fot any help in advance.

Dan
Helpful Member!  Dasheen (Programmer)
25 Mar 09 8:35
Enable fwd busy and calls will go to user mailbox.
Mad101daN (TechnicalUser) (OP)
25 Mar 09 8:38
Hi

Thx for the reply. We dont have mailboxes here.

Can I still enable fwd busy and how do I go about doing that ?

I said I was a noob smile

Thx
Eric121508 (Programmer)
25 Mar 09 10:08
Under the set capabilities check the box next to (Do Not Disturb on Busy)  This will stop the seccond call from ringing it will only flash.  If there is no voicemail (which comes built in on the BCM's) then the seccond caller will keep getting rings untill the user finishes the call, hangs up, and answers the seccond call (which will now ring on the set).

Hope that helps,

Eric
Mad101daN (TechnicalUser) (OP)
25 Mar 09 13:45
Ah ha

I see what the problem is here. I do not have access to a computer based control panel.

Everything I do has to be done through the phone itself. I was hoping to get a code / so way of manually adjusting each phone.

Anyone know how to do that ?

Dan
RikRodgers (Vendor)
25 Mar 09 16:47
You'll need to get into Installer programming.  Feature **266344, pswd, Show on Terminals & Sets, Next to Capabilities, Show, then Next to DND on Busy.
jerryreeve (Vendor)
25 Mar 09 16:49
under feat ** 266344 >> terminals and sets >> capabilities >> forward on buey >> forward to: (set to your voicemail's DN number)

alternatevily you can let the call continue to be presented to the phone but just not ring by setting terminals and sets >> capabilities >> DND on busy to Yes this lets the call be presented to the phone. If your phone has line appearances and rings on it for the outside lines, the phone will not forward those calls to the stations VM.

----------------------------
Hill?? What hill??  
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

RikRodgers (Vendor)
25 Mar 09 16:53
They don't have vm.
jerryreeve (Vendor)
25 Mar 09 17:35
not only that I am not sure you can use feat **266344. sorry I thought it was a norstar question not BCM.

----------------------------
Hill?? What hill??  
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

gm85 (TechnicalUser)
26 Mar 09 0:04
Also, if you follow RikRodgers' advice set DND on Busy and do not configure Forward on Busy, the caller will receive a busy tone if the phone is in use (which is what you wanted).
Mad101daN (TechnicalUser) (OP)
26 Mar 09 5:30
I did it smile

Hooray. Thx for the help, it was not as hard as I thought it might be.

Can anyone point me to a manual that gives me a explanation of all the different options I can set.

Cheers

Dan
YnotPhone (Programmer)
26 Mar 09 11:06
There is a great place that I found for manuals and features for both Norstar MICs/CICs and BCM systems:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

Try this site out...

But for features on the system:
Feature                 Description
-------------           -----------
Feature 0                 Speed Dial
Feature 1        Send Message
Feature #1        Cancel Send Message
Feature 2              Ring Again
Feature #2            Cancel Ring Again
Feature 3                 Conference/Transfer
Feature 4              Call Forward
Feature #4            Cancel Call Forward
Feature 5                 Last Number Redial
Feature 60            Page - General
Feature 61           Page - Internal (Zone)
Feature 62            Page - External (Speaker)
Feature 63               Page - Internal and External
Feature 64            Line Pool
Feature 65             Reply Message (View Messages)
Feature #65          Cancel Message Waiting
Feature 66                Voice Call
Feature 67            Saved Number Redial
Feature 68            Restriction Override (COS Password)
Feature 69            Priority Call
Feature 70                Transfer
Feature 70            Unsupervised Conference
Feature 71            Link
Feature 72            Timed Release
Feature 74            Call Park
Feature 75             Group Pickup
Feature 76            Directed Pickup
Feature 77            Call Timer the duration of the call)
Feature 78            Pause
Feature 79          Exclusive Hold
Feature 82            Camp-on
Feature 83            Privacy Control
Feature 84            Line Redirection
Feature #84          Cancel Line Redirection
Feature 85                Do Not Disturb
Feature #85          Cancel Do Not Disturb
Feature 86              Background Music
Feature #86            Voice Call Deny
Feature #88          Cancel Voice Call Deny
Feature 800          Trunk Answer
Feature 801          Call Queuing (Answer next call)
Feature 802          Group Listen
Feature #802        Cancel Group Listening
Feature 803         Show Time
Feature 804          Wait for Dial Tone
Feature 805          Station Set Test
Feature 806          Static Date and Time
Feature #806           Cancel Static Date and Time
Feature 807          Ringing (Signal) Call
Feature 808          Long Tones
Feature 811                 Call Information
Feature 812                 Call Log
Feature 813                 Call Logit
Feature 815               Call Logs Autobumping
Feature #815                Cancel Autobumping
Feature 819           Blocking (Name & Number)
Feature #819        Cancel ONN Blocking
Feature 870          Service Modes Status
Feature 871               Ringing Service
Feature #871              Cancel Ringing Service
Feature 872          Restriction Service
Feature #872           Cancel Restriction Service
Feature 873          Routing Service
Feature #873           Cancel Routing Service
Feature 875          Alarm Time
Feature #875          Cancel Alarm Time
Feature 876         Room Condition
Feature 877         Alarm Time Administration
Feature 878         Room Condition Administration
Feature 879            Room Occupancy
Feature 897          Malicious Caller ID (MCID)
Feature 904          Agent Login
Feature 908          Busy Mode
Feature 909         Queue Status
Feature 980          Leave Message
Feature 981             Open Mailbox
Feature 982         Operator/Service Control
Feature 983         System Administration
Feature 984          Call Forward to CallPilot
Feature 985                Display CallPilot Extension
Feature 986                Transfer to Mailbox
Feature 987              Interrupt
Feature 988          Name Dial
Feature 989          Record Call
Feature 9*0         Route Call to FastRAD
Feature 9*1          Display CallPilot Feature Codes
Feature 9*2            SMDR Administration
Feature 9*9           Message Trace Tool Debugger Stamp
Feature 9**           FastRAD Administration
Feature *0                Button Inquiry
Feature *1                Erase Memory Button
Feature *1                Program External Autodial
Feature *2                Program Internal Autodial
Feature *3                Program Feature
Feature *4            Program User Speed Dial
Feature *6            Ring Type
Feature *7                Contrast
Feature *9            Run/Stop
Feature *80          Ring Volume
Feature *81          Move Line Button
Feature *82         Dialing Modes
Feature *84          Call Log Options
Feature *85            Call Log Password
Feature *501        Language 1 - English
Feature *502        Language 2 - French
Feature *503        Language 3 - Spanish
Feature *504        Language 4 - Spanish
Feature *520           System Wide Call Appearance 1
Feature *521              System Wide Call Appearance 2
Feature *522              System Wide Call Appearance 3
Feature *523              System Wide Call Appearance 4
Feature *524              System Wide Call Appearance 5
Feature *525              System Wide Call Appearance 6
Feature *526               System Wide Call Appearance 8
Feature *528              System Wide Call Appearance 9
Feature *529              System Wide Call Appearance 10
Feature *530              System Wide Call Appearance 11
Feature *531              System Wide Call Appearance 12
Feature *532              System Wide Call Appearance 13
Feature *533              System Wide Call Appearance 14
Feature *534              System Wide Call Appearance 15
Feature *535              System Wide Call Appearance 16
Feature *550              Silent Monitoring

Voicemail Features:
9**             RAD PROGRAMMING (RAD 2, FASTRAD)"
9*0             RAD TRANSFER (ALL BUT CICS IRAD'S)
9*1             CHECK FEATURE CODES FOR VOICE MAIL
9*2             SMDR Admin
9*3             LOGGER TIME STAMP
9*3             VMI Codes
9*4             NORSTAR DOOR PHONE PROGRAMMING
9*5             FLASH LOW RANGE CHECK FEATURE CODES
9*7             ACD ADMIN MAINTENANCE SESSION
9*9             VOICE MAIL INTERFACE (VMI) CODES
900             SMDR, enter account# to be logged with the call
901             ACD LOGIN
901             VMI Admin
902             ACD UNAVAILABLE
903             VOICE MAIL HIGH/LOW RANGE SELECTION
903             ACD CANCEL WRAP
904             ACD HELP
904             FLASH ACD LOW RANGE LOGIN/OUT
905             ACD CATEGORIZE
905             FLASH LOW RANGE DN IDENTIFIER
906             ACD RECORD CALL
906             FLASH LOW RANGE VM TRANSFER
907             FLASH LOW RANGE VM INTERRUPT
908             STAR TEXT (OBSOLETE)
908             FLASH ACD LOW RANGE BUSY MODE
909             ACD ANN. MAINTENANCE
909             FLASH ACD LOW RANGE QUEUE STATUS
910             FLASH LOW RANGE LEAVE MESSAGE
911             FLASH LOW RANGE OPEN MAILBOX
912             FLASH LOW RANGE OPERATOR CONTROL
913             ACD CALLS QUEUED
913             FLASH LOW RANGE SYSTEM ADMIN LOGIN
915             NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2)
920             ACD ADMIN SESSION
921             ACD ROUTING SESSION DAY/NIGHT
922             ACD ADMIN STATISTICS SESSION
923             ACD GROUP STATISTICS SESSION
960             DIAL BY NAME (CINTECH NSVM OPTION)
961             DIAL BY NAME ADMIN (PSWD=1234)
980             VM SEND MSG TO ANOTHER MAILBOX
981             VM LOG INT MAILBOX
982             VM OPERATOR STATUS(PSWD=OPERATOR(67372867))
983             VM ADMIN PROGRAMMING (PSWD=1020000)
983             VM SOFTWARE LEVEL(LOGIN- OPTION 9)
984             VM TIME AND DATE
984             AUTO FOREWARD TO VMAIL(NSVM4.0)
984             FLASH ACD LOGIN/OUT
985             "VOICE MAIL DN INQUIRY
986             VOICE MAIL TRANSFER
987             VOICE MAIL INTERRUPT
988             VOICE ACTIVATED NAME DIALING
988             FLASH ACD BUSY MODE
989             RECORD CALL (NSVM 4.0)
989             FLASH ACD QUEUE STATUS

Feature 9#000-299         Reserve
 
Mad101daN (TechnicalUser) (OP)
27 Mar 09 14:53
Thanks thats great.

I have one last question.

Now I have all my passwords, where I can download the installer programming application RikRogers mentioned ?

I would imagine it is alot easier to do from an applcation that through the phone.
curlycord (Programmer)
27 Mar 09 15:23
If your BCM is on the network then type in the IP of the BCM into your web browser, you will get some  error saying not certified...just click the link int the middle to continue. Download Element Manager.

If it is not on the network then hookup a laptop to the BCM's OEM port.
Change the laptop IP to 10.10.11.2, connect patch cord to OEM port.
Type in your browser 10.10.11.1

 

=----(((((((((()----=
curlycord
www.curlycord.com

 

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close