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vadasz1 (TechnicalUser) (OP)
5 Jan 09 11:38
Hello everyone.  I am new to this forum and to fixing anykind of phone/voicemail system, so please correct me if I say something wrong.  Also excuse my ignorance if I explain something incorrectly.

First off, we have a Nortel Norstar system wiht CallPilot 100.  Before the Christmas holidays we could retrieve our voice mail (we only use the generaldelivery mailbox) by pressing *983 (or pressing the CALL soft button on the Norstar 7310 phone we have on port 221.  Our call answer is port 235.  One of the bosses was retrieving the messages remotely from his home when he somehow changed the password on the mailbox.  Now when we try to retieve the message from the office phone it won't accept the password we used before, which was 1111.  Any password we try to enter is not accepted and the display says "mbox locked".  I think it also said to see the administrator but I'm not sure.

My question is, is there a way to reset the password to the default password or even to reset the whole system if need be?

Regards to all.
cook1082 (Vendor)
5 Jan 09 11:47
If you know how to access the f983 admin goto mailbox enter MB 100 and press reset that puts the pswd back to 0000.
vadasz1 (TechnicalUser) (OP)
5 Jan 09 11:57
My mistake.  To access our VM we have to press *981.  Then the password.  

What function and number do I use to reset the complete system or the password to the general delivery mailbox?
Deweyhumbolt (TechnicalUser)
5 Jan 09 11:59
Ftr983, 1020000, Mbox, Change, 100, Reset.

Adversity is Opportunity

vadasz1 (TechnicalUser) (OP)
5 Jan 09 12:12
Dewey you are a God sent angel.  For your tip Ijustearned an extra weeks vacation...

Thanks again
 
RikRodgers (Vendor)
5 Jan 09 17:18
Can I have one, too?

I'll split it with Dewey.

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