ReK410 (IS/IT--Management) (OP)
26 Nov 08 9:12
Starting this morning a few of our users are getting kicked out of Citrix for a few seconds, then it's automatically reconnecting them back to their sessions. It's not consistent and it's only happening repeatedly to a few users. The effected users are connected to either server, not just one.
No new programs or folders are on the server. Plenty of info in the event logs though:
These are the errors being logged every time it happens to the users:
•Faulting application XTE.exe, version 4.0.2350.62725, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0001bd02.
•The following handles in user profile hive CUMMINS-WAGNER\BCross (S-1-5-21-973306400-152303243-772644925-1390) have been remapped because they were preventing the profile from unloading successfully: Rtvscan.exe (2544) HKCU\Software\Intel\LANDesk\VirusProtect6\CurrentVersion\Custom Tasks (0x584)
•Failed to load Terminal Server Profile path. Note that the profile path must be less than 256 characters in length. User Name: anovak Domain: CUMMINS-WAGNER
•Citrix Ticket Logon attempted on invalid ticket
And last night I had a string of errors starting at around 9:30pm and ending around 11:30pm
•Could not communicate with the configuration service "MD-CITRIX1(80)". If necessary, correct the address in the bootstrap.conf file. [Log ID: 238320cc]
at com.citrix.wing.core.xmlclient.transactions.CharlotteTransaction.handleHttpErrorPacket(Int32 httpErrorStatus, String httpReasonPhrase)
at com.citrix.wing.core.xmlclient.transactions.ParsedTransaction.sendAndReceiveXmlMessage(XmlMessage request)
at com.citrix.wi.config.RemoteConfigurationProvider.getChunkIDs(ServiceAddress service)
at com.citrix.wi.config.RemoteConfigurationProvider.getConfigs(ServiceAddress service)
•All of the configuration services failed. Waiting to try again. [Log ID: c21b225c]
Any help would be appreciated! Thanks!