14 Nov 08 15:06
Before you can do this, you have to have Tenant Partitioning and Time of Day Routing turned on in System Parameters Customer options.
Think of multiple businesses or departments sharing one PBX but each business wants to use their own trunks for calls.
An example is a building that rents space to businesses but the landlord owns the PBX which they will share. For our example, everyone has their own trunk group (lets call it Landlord, Business A and Business B). All of the Landlord calls (especially toll calls) need to route over trunk group 1, all of Business A's calls need to route over trunk group 2 and all of Business B's calls need to route over trunk group 3.
To do this, build separate route patterns for the three businesses (Landlord is route 1, Business B is route 2 and Business B is route 3). Put trunk group 1 as the only trunks in route 1, TG 2 as the only trunks in route 2 and TG 3 as the only trunks in route 3.
Now lets choose partition 1 as our route for local calls. Do the command "change partition-route-table 1", there are 8 PGNs (a PGN is a Partition Group Number). Let's use PGN 1 for Landlord and put in a 1 (which is the Landlord's route pattern). Let's assign PGN 2 for business A and put 2 in the blank so calls follow route pattern 2, and assign PGN 3 for Business B and put route pattern 3 in the blank.
Next step is ARS. I will use one example prefix of 221. If you do the command "change ars analysis 2", see if there is an entry for 221. Let's assume there is (or you can add one). Change the route pattern field to say P1. This means, go to partition-route-table entry 1 for further definition of how to route the call.
The next thing that needs to happen is to assign stations to the partition groups. That is done by first verifying no one has changed the time of day charts. Do the commands "change time 1" and verify the PGN column shows 1. Do the command "change time 2" and verify the PGN column shows 2. Ditto for 3.
Find a station in Landlord's office and get the COR. Let's assume it is COR 3. Do the command "change COR 3" and verify the Time of Day chart field is 1.
Now find a station in Business A and get the COR number. Assuming it is the same as was 3 as in the Landlord example. In this case we need to create a duplicate of COR 3 but with a unique COR number. Let's use COR 5. In COR 5 change the Time of Day Chart field to a 2.
Do the same for Business B but make the Time of Day Chart a 3. Let's use new COR 7 as our example.
Assign the new COR 5 to the stations in Business A and COR 7 to the phones in Business B. You should now use your own trunk group whenever you dial a local number beginning with 221. Extrapolate this to the rest of the ARS routing analysis table and you should be in business.
I hope this helps.