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kevindpro (TechnicalUser)
20 May 08 13:31
I've been having an issue with a clock controller/TMDI card in one of our remote cabinets.

We have one main PRI in our main cabinet that handles all our outgoing calls, and inbound calls on 2XXX numbers, and the other PRI handles incoming calls only on 6XXX numbers in a seperate exchange.

Our issue is that the CC keeps tracking to free run, then returns tracking to slot 41. It cycles through this about once every 30 seconds to a minute. We've tried reseating the card and the CC with no success. We've even gone as far as replacing the whole TMDI and clock controller card, with no success. Which makes me start to think that it's an issue with Verizon. The bizzare thing, is that when we were trying to reseat and replace the card, the card kept re-enabling it's self. We actually had to go stand with 2 people right at the cabinet, have someone disable it, and then immediately get the other to yank the card.

Below is the ssck and lcnt printouts from the PBX. If anyone can shed some light on this for me, it would be greatly appreciated.

ssck 4

ENBL
CLOCK ACTIVE
CLOCK CONTROLLER - DTI061
PREF - 41
SREF - FREE RUN
AUTO SWREF CLK - ENBL
DTI053
IP DB PORT 2  DSBL
MEDIA GATEWAY CLK SRC: CC

ssck 4

ENBL
CLOCK ACTIVE
CLOCK CONTROLLER - DTI061
PREF - 41
SREF - FREE RUN
AUTO SWREF CLK - ENBL
DTI053
IP DB PORT 2  DSBL
MEDIA GATEWAY CLK SRC:  IP DB

.ssck 4

ENBL
CLOCK ACTIVE
CLOCK CONTROLLER - TRACK ON SLOT 41
PREF - 41
SREF - FREE RUN
AUTO SWREF CLK - ENBL
IP DB PORT 2  DSBL
MEDIA GATEWAY CLK SRC: CC

.lcnt     

PRI TRK  LOOP 1               
TRSH CNT:         
BPV     -000            
SLIPD   -000            
SLIPR   -000            
CRC     -000            
LOSFA   -000            
OS_BPV  -000
OS_LOSFA-000
OS_YEL  -000


PRI TRK  LOOP 41
TRSH CNT:
BPV     -000
SLIPD   -019
SLIPR   -024
CRC     -000
LOSFA   -000
OS_BPV  -000
OS_LOSFA-000
OS_YEL  -000


And here's the errors that are constantly cycling through:

DTC007 04

DTC105  4


DTC105  4


SCR2000  4 0 2


DTC007 04

SCR2000  4 2 0


DTC001  4


DTC001  4


DTC007 04

DTC105  4


DTC105  4


SCR2000  4 0 2
johnpoole (Programmer)
20 May 08 13:45
have you tried dis msdl x all, then enl msdl x fdl?
 

john poole
bellsouth business
columbia,sc

9201 (TechnicalUser)
20 May 08 13:48
Have you try in LD 60 TRCK PCK? or dis cc 4 and enl cc 4?
kevindpro (TechnicalUser)
20 May 08 14:05
John, is that in ld 60?

And to 9201, yeah, I've tried TRCK PCK and disabling the CC. the weird thing is that when I disable the clock controller, it re-enables it's self, and starts the error cycle all over again.
pshook (TechnicalUser)
20 May 08 15:24
I have had this very problem with my cc. But it was between my 81c and an opt 11c. I get this almost every time there is a strong electrical storm. I get this on the opt 11c and it will not work until I shut down the T1 at the 81c site and pull the t1 card. I then disable and enable everything at the opt 11c site. Then Enable the opt 81c site and the T1 span comes up works perfect. Might want to disconnect the T1 at the demark and take everything down and bring it all back up. You could also put a hardwired loopback plug in to see if the T1 will try to link up. It should try and then the d-channel will release because cts is down. This is a good sign everything is working.


 
acewarlock (TechnicalUser)
20 May 08 15:28
Why not set SREF to the 2nd PRI?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 
 

hawks (IS/IT--Management)
20 May 08 15:28
I think the LD 48 or 96 is the load for the command that john had mentioned.
kevindpro (TechnicalUser)
20 May 08 16:24
.dis msdl 4 all
MSDL035

.!
>err msdl035
>

MSDL0035
Unequipped physical I/O address in the specified network group.

Severity:  Info

That's what I get when I try dis msdl 4 all, and dis msdl 41 all.

Also, acewarlock, how do you set the secondary reference? I've never had to do that before, and I'm still relatively new to the whole Meridian thing.

Thanks.
hawks (IS/IT--Management)
20 May 08 16:25
Try DIS TMDI 4
kevindpro (TechnicalUser)
20 May 08 16:28
.dis tmdi 41
MSDL017

.!
>err msdl017
>

MSDL0017
At least one of the ports on the MSDL is currently enabled. Disabling
the card is disallowed when ports are enabled unless the DIS MSDL x ALL
command is used.
hawks (IS/IT--Management)
20 May 08 16:45
What do you show if you just

Stat MSDL
 
kevindpro (TechnicalUser)
20 May 08 16:47
.stat msdl
.

Absolutely nothing.
kevindpro (TechnicalUser)
20 May 08 16:48
I did manage to get dis tmdi 41 to work when I manually disabled the DCH and PRI though.
hawks (IS/IT--Management)
20 May 08 16:52
Now try the force download command on the TMDI card.
kevindpro (TechnicalUser)
20 May 08 16:56
.dis msdl 41 all
MSDL035

.enl msdl 41 fdl
MSDL002

MSDL0002
The card number in the command is out-of-range or invalid.

And I tried both 41 and 4, just in case and they both return the same errors for the dis and enl commands..
kevindpro (TechnicalUser)
20 May 08 17:11
Okay, I got the card to download. Now the clocking is just locked to free run. It won't track at all.
acewarlock (TechnicalUser)
20 May 08 17:53
How many Cabinets do you have? Loop 41 would be Cab 3




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 
 

kevindpro (TechnicalUser)
20 May 08 18:06
we have 4 cabinets.
The main one, a fiber remote, and two ethernet remotes. this is cabinet 4 that I'm having the trouble with.
kevindpro (TechnicalUser)
20 May 08 18:08
Now I've run into another problem... the tmdi card won't re-enable. Every time I try to enable it, it just sits there. doesn't print any status message or anything. I've let it go as long as 10 minutes now, and nothing... Not sure what to do, or if the card might've shot it's self..
56BelAir (Programmer)
20 May 08 18:42
I was always told only the main cabinet supported T-1/PRI on an 11c.

Is this a remote carrier or just a fiber reciever card?
kevindpro (TechnicalUser)
20 May 08 18:43
I'm guessing remote carrier, since it has it's own SSC card.
56BelAir (Programmer)
20 May 08 18:46
are all 4 cabinets next to each other?
kevindpro (TechnicalUser)
20 May 08 18:47
They're spread across 4 seperate buildings.
56BelAir (Programmer)
20 May 08 18:48
AHH.... remote carrier
56BelAir (Programmer)
20 May 08 19:07
Sorry actually this in not a remote carrier it wouldnt have a SSC card, I dont believe your system will support this since you say it is slots 41 to 50. If this is just a 11c or cs1000s it will not work.Can you make room in your main cabinet slots 1 to 10?

Are ther any T-1 in the other cabinets besides the main?
kevindpro (TechnicalUser)
20 May 08 19:19
I believe it's an 11c, but I could be mistaken. I know that when we first opened this building, we had a working PRI. Then we had an outage one day on Verizon's end, and ever since then, our clock controller would constantly lose tracking. Now that I finally got the TMDI to force update using the command john provided, the card worked for a while, but then wouldn't come back up. I'm really not sure what's going on at this point, as the card is physically out of the cabinet, and even when I try to re-enable the card in the PBX, it just hangs. I was expecting some kind of error to tell me that the card wasn't there or something, but it doesn't do anything...
56BelAir (Programmer)
20 May 08 19:29
If this is a 11c or cs1000s it will not support T1/PRI in expansion cabinets must be in main.
You cannot enl tmdi because it doesnt see the card.
You may have to INI the cabinet or even the main cabinet if it fails to see the card.


But again it sounds like you have an option 11 of some type and this isnt supported as far as ive ever known.

even if this was a remote carrier that only support analog and digital sets.This would have to be a cs1000e and be support geographic redunecy but based on your card slot numbers I dont see that happening.

Any other info you can provide
acewarlock (TechnicalUser)
20 May 08 21:11
If it's hanging on the wall, it's an Option 11C.


If you have a PRI in LOOP 1 why aren't you clocking off that one.  I also don't think you should have a PRI in CAB 3, it should be in CAB 0.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 
 

kevindpro (TechnicalUser)
20 May 08 21:40
Well, the system's back up now. our service provider finally came back through and did something they should have.

As for why the PRI is in CAB3 and not in CAB0, I don't know. I wasn't the one who set up the system. I was told it was because if the link back to the main cabinet went down, the system would go "survivable", and we could still place calls and such which I have actually witnessed before. This is the way it was set up. It's also set up this way since we have a different DID for this building, and since we're a datacenter, Verizon has a POP here. And I don't know why we aren't clocking off the PRI in loop 1. I'd change it if I knew how. The thing's still locked to free run right now, so if someone tells me how to set the SREF to loop 1, I'll give it a shot.

Other than that, I appreciate all the help you guys offered me through the day.
tnphoneman (Vendor)
21 May 08 0:10
Option 11C will support PRI cards in IP expansion cabinets only. This is what it seems that it has.

Command to disable the card is

ld 96

dis tmdi xx all
enl tmdi xx fdl

ld 60

dis cc xx
enl cc xx

You might want to have the peripheral software evaluated as a new loadware patch has been released for the tmdi cards. You never stated what software you are running.

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

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