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Home > Forums > Enterprise Applications > Vertical Industry solutions > Sage: ACT! contact managment solutions Forum

Act "tab" not showing in Outlook 2003

thread892-1454721
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beermenow (Vendor)
28 Feb 08 21:05
For some reason my act "tab" is not showing in the tools options.  I have repaired outlook and it did not make a difference at all.  The act! extensions is showing and is checked on add-ons.  Should I re-install act?

My system:
ACT! by Sage 2007 (9.0) Version 9.0.1.162, Hotfix 1,
Windows XP
Outlook 2003

Any help would be greatly appreciated
GLComputing (IS/IT--Management)
29 Feb 08 6:25
Have you added ACT! as an address book in Outlook?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
www.GLComputing.com.au
beermenow (Vendor)
29 Feb 08 6:53
I don't believe that I have... How could I tell?
GLComputing (IS/IT--Management)
29 Feb 08 6:56
Try http://tinyurl.com/2y5p5y

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
www.GLComputing.com.au
beermenow (Vendor)
29 Feb 08 8:57
I had to re-install act completely  but I was able to upload that address book.  Still didn't work.. I went the the add-ons in outlook and the Act! extensions was not checked.. I checked it and it finally appeared.  

Thank you so much for your help... It's little problems like this that make Act such a pain for an end-user
GLComputing (IS/IT--Management)
29 Feb 08 9:10
It's not so much ACT! as it's the complexity of dealing with all the different apps (especialls Microsoft) that users want ACT! to connect to.

Glad it's working for you now.

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
www.GLComputing.com.au
beermenow (Vendor)
29 Feb 08 10:47
One last question... Since the email is now working FINALLY and I do greatly appreciate your help.  When a client replies to an email I sent out and it's now in my inbox.. is there a way to attach that reply into act?
GLComputing (IS/IT--Management)
29 Feb 08 10:55
It's a bit better in ACT! 2008 (10.0), but in your version, when you open an email in Outlook, there should be an icon Attach to Contact.

This will bring up a box to select the contact and allow you to attach it.

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
www.GLComputing.com.au
beermenow (Vendor)
29 Feb 08 12:03
Mike,

You don't realize how much you are helping me and I GREATLY appreciate more than you know.  When I click the button it gives me the option of who to attach it to.. but it never shows up

Am I missing something?
GLComputing (IS/IT--Management)
29 Feb 08 12:07
It can take w hile (it does it in the background) and the you need to refresh (Ctrl-F5) to get ACT! to re-read the data.

"I GREATLY appreciate more than you know" - I get told that a lot. Now if only I could figure out how to make money from my knowledge and for being so altruistic with it winky smile

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
www.GLComputing.com.au
EdinburghDave (TechnicalUser)
19 Mar 08 12:42
Hi,

I had a similar problem - go to Outlook and select the help tab.

Select Microsoft Outlook and then the disabled tab - and you will probably find that ACT has been disabled.

Dave
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