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telcomwork (TechnicalUser) (OP)
22 Jan 08 9:40
I about to upgrade from CM 3.0.1 to 3.1.4

Can anyone tell me any issues I'm goign to face that have been identified post CM 3.1.4 that I'll need a hot/cold fix or a workaround? I plan on installing SP 14881 as well.

I have this doc but jsut curious what has been resolved and what new isn't covered.

Many thanks!
Helpful Member!(2)  Mitch672 (Vendor)
22 Jan 08 11:42
You didn't say what your platform is, if you have an S8500B (for example), you might need to upgrade the SAMP firmware.  If you have an S8300B, and you are using it to support IP phones via TFTP or HTTP/HTTPS, you should probably back up the /tftpboot directory, as installing a new version of CM, writes over the existing /tftpboot directory.  just a few hints for you :)


AVAYA Certified Specialist

telcomwork (TechnicalUser) (OP)
22 Jan 08 13:37
Apologies they are 8710s
Mitch672 (Vendor)
22 Jan 08 15:19
S8710's, you might need to get the AVAYA patch, for the S8710 BIOS upgrade.  There where several that shipped out, and if you didn't upgrade the BIOS, the S8710 would try BOOTING of the Compact Flash device, making your S8710 look likes it was dead.

They have different versions for different versions of CM, they all are patch # "13132", they don't have them for every version, for example, I know they don't have it for CM 3.0.1, the earlies is CM 3.1.1, so what you need to do is, get the CM 3.1.4 patch, and apply it AFTER the upgrade.  You mnust have someone onsite, because if you try and reboot, and you have the old BIOS bug, it will try and boot from the Compact Flash device...   thats why you need someone to unpug the CF readers during the upgrade.

The Patch is # "01.1.628.7-13132.tar.gz" for CM 3.1.1, and "01.4.642.1-13132.tar.gz" for CM 3.1.4, and "00.1.731.2-13132.tar.gz" for CM 4.0.1, I have these 3 versions.. at least.

This S8710 BIOS issue is a real PITA, when your server reboots, and it appears to be dead...  disconnect USB readers and power off/on, if it works, you need the S8710 BIOS Upgrade.


AVAYA Certified Specialist

telcomwork (TechnicalUser) (OP)
22 Jan 08 21:03
Thanks Mitch for not only this but the other very useful information!
telcomwork (TechnicalUser) (OP)
22 Jan 08 21:04
Any way I could see if my systems were patched?
Mitch672 (Vendor)
23 Jan 08 0:01
THere is now way to tell if you have the new BIOS, other than these 2 methods:

Install the Patch again.  If you already have it, it will tell you the version you are running (month/date), and will upgrade again.. no harm no foul, does nothing really.

If you attempt to reboot an S8710, with a Compact Flash drive connected, and it does NOT reboot, then you need the patch..  of course at this point, you also need to get someone onsite to remove the CF drive, and reboot the server again to get it to boot.  Apparantly, in the older BIOS they attempt to boot off the CF device, which causes all kinds of havoc...


AVAYA Certified Specialist

f1fanatic (Programmer)
5 Feb 08 10:55
This post has saved my life!! I have recently installed duplicated 8710's on cm4.0.1 and have had this self same issue, we pulled the plug on the active server and they interchanged like a dream, but the server would not come back up untill we unpluuged the flash reader, we thought we had a faulty flash reader and still the same issue, at least i now know
Mitch672 (Vendor)
5 Feb 08 14:33
your welcome macwoody1976, now ask AVAYA for patch
"00.1.731.2-13132.tar.gz", this is the S8710 BIOS patch for CM 4.0.1, once you install and activate it, it will upgrade your S8710's BIOS, of course need to aply it to both servers :)  once you activate the patch, you can deactivate it and remove it... I usually just deactivate it, and leave it unpacked, so in the future, anyone following me can see it was already applied.


AVAYA Certified Specialist

f1fanatic (Programmer)
5 Feb 08 15:31
Hi Mitch,

I have a call open with Avaya, so am waiting on a call back, do you just follow the normal patch procedure for doing this?
Mitch672 (Vendor)
5 Feb 08 15:52
yes.  however, they need to send you the patch, it's not on their website.


AVAYA Certified Specialist

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