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Home > Forums > MIS/IT > Management Tools > Peregrine Systems solutions Forum

How do I close a ticket in Servicecenter?

Read More Threads Like This One

makots9 (TechnicalUser)

16 Jan 08 12:03

Sorry for the dumb question. I am a newbie to Servicecenter and I need to close out a ticket. Can someone please give me detailed instructions on how to do this or point me in the right direction. Any help would be greatly appreciated.

Thanks

emeli (IS/IT--Management)

22 Jan 08 7:39

This is not dumb it is rather very normal if you are a new user.
In what view do you see it?
If you can send me an attachement I will help you better.

rji1124 (TechnicalUser)

25 Jan 08 11:38

Hi...
It could be that you are in a profile that isn't allowed to close tickets... or maybe a Display Option that you are not enable for (we have certain options that are only available for certain capability words)..

chrishaw (MIS)

31 Jan 08 23:41

I would suggest that you talk to your local admin about this. Your admin may have setup access that allows only specific users/profiles to close tickets or that tickets can only be closed under specific conditions.

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