Help Help MyDogTippy (IS/IT--Management) (OP) 5 Dec 07 15:49 I am in the process of trying to connect a new voice mail system on my 9600m and need to know the following info:1. What is the pin out on the cable (P3510) that comes from the PSIOF card?2. What are the perimiters of the SMDI port? (1200, 7, 1, Even)? RE: Help kc8rlp (Programmer) 6 Dec 07 15:14 You can find the pinout for the 3510 cable in chapter 2 of the circuit guide book. Look for the part number E660-2506-T846. The baud rate is chosen by you when you assign the dcc port. The other parameters are default as even 7 1. theese cannot be changed. Just curious, what kind of voicemail system are you installing. I have installed several different vm systems on the 9600. If I can be of any help just post another message. Or add to this string. RE: Help MyDogTippy (IS/IT--Management) (OP) 6 Dec 07 15:37 Thank you for your assistance and we have already found the cable pin out in the circuit guide book but do not know what pins need to be connected? We are assuming that 2,3 & 7, which would connect to 17, 18 & 13 of the PSIOFC-B card/cable. Yes,if you can help us I would really appreciate anything you could do for us. RE: Help telnettech (Vendor) 6 Dec 07 16:20 kc,We are trying to interface with an Innovations Elite. Have you ever does this? any help or documents you may have would be greatly appreciated. We have the port type selected for the each voicemail ports. also we have the SMDI port setup with the 1200 E-7-1.We are getting some communications but it is not being recognized by the voicemail and files as an non integrated call.Brian To error is human.....if the machine doesnt work, then KICK IT !!!!!!!!!!!!! RE: Help MyDogTippy (IS/IT--Management) (OP) 6 Dec 07 16:26 Brian,Is that you?Isaac. RE: Help MyDogTippy (IS/IT--Management) (OP) 20 Dec 07 11:15 We have integrated our Fujitsu 9660m with our Innovations voice mail system, but have one probelm that we can not solve, when you dial a voice mail box and leave a message we are getting about 16-seconds of dial tone left at the end of the message? RE: Help kc8rlp (Programmer) 20 Dec 07 16:56 You need to change SVP TYPE,2 ID,64 to 01. The Innovation is looking for silence at the end of the call. Your SVP,2,64 is most likely set to 02. Check the CHA SVP command in the commands manual. When you make the change it will be: CHA SVP,2,64,01. RE: Help MyDogTippy (IS/IT--Management) (OP) 20 Dec 07 17:15 We have tried all of the SVP settings (oo, 01, 02) but will still have the dial tone at the end of the voice mail message. Any other ideas, we have done a phase 1 and phase 2, changed out the hardware, etc... you name it we tried it? RE: Help ksphoneman (Programmer) 27 Dec 07 16:10 Make sure the class of service feature 386 is not in the COS for the VM ports. This will also send dial tone at the end of a call. RE: Help MyDogTippy (IS/IT--Management) (OP) 15 Jan 08 14:47 ksphoneman, First & foremost, thank you for your help regaring the 386 cos feature code issue. Our customers are complaining that there are experiencing cutoffs when they are listening to their voice mail messages on the Innovations voicemail system.They can go back in and retrieve the full message but only after they have been cutoff. Our vendor states that it is in the Fujitsu PBX system. RE: Help MyDogTippy (IS/IT--Management) (OP) 21 Jan 08 16:01 Our customers are complaining that they are experiencing cutoffs when they are listening to their voice mail messages on our Innovations voicemail system. The vendor states that the Fujitsu PBX is causing the cutoffs. RE: Help ksphoneman (Programmer) 3 Mar 08 21:21 IN THE INNOVATIONS VMS, WHAT TYPE IF DISCONNECT SIGNAL IS BEING USED (ASSIGNED). Try this test, call voicemail then blow into the handset for several seconds, if voicemail disconnects it is likely setup for dial tone disconnect, many systems use the dialogic voice cards (Now Eicon). If the card was not trained to the PBX dial tone, it will interpret any constant sound presence to be dial tone and drop the call.Voicemail drop off is one of two things, "talk off" which a voice frequency mimics DTMF and background noise.Unfortunately Tiger does not reveal much about their product on their web site (All marketing...)The F9600 uses standard SMDI protocol (Same as the ATT standard)FROM THE FUJITSU 9600 FEATURE IMPLEMENTATION GUIDEVOICE MESSAGINGPREREQUISITES NoneNUMBERING PLAN The directory number of the VMS station port must be based on the station numbering plan.CALL PRIVILEGE CONTROL NoneINSTALLATION / ASSIGNMENTHardware RequirementsCircuit Card Assignment A B16SLB or B8SLA card (or equivalent) is required to use stationports for VMS access. If the card is not installed, install it.INS PKG, DEL PKG, DIS PKGFormat:INS PKG,<package no.>,<package name> = B16SLB/ = B8SLADCC Port Assignment ASS DCCPT, DEL DCCPT, DIS DCCPT, ASS AP, DEL AP, DIS APA DCC port is required to connect with the VMS ApplicationProcessor. A DCC card which can support SMDI is required whenthe VMS interface is SMDI.1. Assign a DCC port for AP use. DCC ports DCU00 and DCU10cannot be used.ASS DCCPT,<DCU no.> = DCU01 to DCU03/ = DCU11 to DCU13/ = DCU20 to DCU23/ = DCU30 to DCU33,AP,SMDI,[<transmission speed> = 1200 (bps)/ = 2400 (bps)/ = 4800 (bps)/ = 9600 (bps)]2. Assign the VMS to a DCC port.ASS AP,VMSS,<the DCU no.>3. Place the DCC port in service if the VMS AP is connected and functioning properly.Format:RES IO,<DCU no.> = DCU01/ = DCU02 / = DCU03/ = DCU11 / = DCU12/ = DCU13 / = DCU20/ = DCU21 / = DCU22/ = DCU23 / = DCU30/ = DCU31 / = DCU32/ = DCU33Station Port Assignment ASS SLT, CHA SLT, DEL SLT, DIS SLTAssign station ports for VMS access.Format:ASS SLT,[<tenant no.>:0],<directory no. of station>,<equipment no. of station>,[<station type> = 0 (on premise) / = 1 (off premise)], [<signaling type> = 0 (rotary) / = 2 (DTMF)], [<RSM>:1],[<FRL>:1], [<COS>:1]VMS Use Registration to the Ports ASS VMSPT, DEL VMSPT, DIS VMSPTFormat:ASS VMSPT,[<tenant no.>:0],<directory no. of station>,[<portno. for the VMS (SMDI)> (1 to 128)]Hunt Group ASS STHG, DEL STHG, DIS STHGAssign a virtual line for use as the pilot station for the VMS station hunt group.Format:ASS STHG,[<tenant no.>:0],3,<directory no. of pilot station>,<directory no. of member station port>,...,<directory no. ofmember station port>NOTE: Up to nine member station ports can be assigned at onetime.Feature Button on DT(Digital Telephone)ASS NPCNV, DIS NP, DEL NPA MW button on a DT requires system fixed access code D73.Assign the association between D73 and the VMS extensionnumber.Format:ASS NPCNV,,[<tenant no.>:0],D73,3,64,<directory no. of thepilot station>To assign the DT button, refer to the Message Waiting feature.Message Type on SMDI at Call TransferCHA SVP, DIS SVPFormat:CHA SVP,2,41,<service data> = 00 (no message)/ = 01 (CFAC)/ = 02 (CF busy)/ = 03 (CF don't answer)Number of DN Digits in the VMS SMDI Message (WhenLead Digit is ‘0’)CHA SVP, DIS SVPFormat:CHA SVP,2,195,<service data> = 00 (“0”s of the leading digits of the DN area are not treated as the DN digits)/ = 01 (fixed three-digit length, including “0”s of the leading digits of the DN; e.g., 0XX is treated as a DN)/ = 02 (fixed four-digit length, including “0”s of the leading digits of the DN; e.g., 0XXX is treated as a DN)/ = 03 (fixed five-digit length, including “0”s of the leading digits of the DN; e.g., 0XXXX is treated as a DN)Station Information Forwarded to SMDI VMSCHA SVP, DIS SVPFormat:CHA SVP,2,1260 = Tenant number and station DN1 = Location Code (RNX) and station DNTone Type to be Connected with VMS when Calling Party DisconnectsCHA SVP, DIS SVPFormat:CHA SVP,2,64,<service data> = / = 00 (Reorder tone)/ = 01 (Silent tone)/ = 02 (Dial tone)Direct Message to VMS for Screened Transferred CallCHA SVP, DIS SVPFormat:CHA SVP,2,65,<service data> = 00 (Not given)/ = 01 (Given)Number of Station Digits in the VMS SMDI MessageCHA SVP, DIS SVPFormat:CHA SVP,2,213,<service data> = 00 (Fixed 7-digit length: callingparty number from PRI-CO is not edited to calling stationnumber)/ = 01 (Fixed 7-digit length: calling party number fromPRI-CO is edited to calling station number)/ = 02 (Fixed 10-digit length: calling party number fromPRI-CO is edited to calling station number) RE: Help MyDogTippy (IS/IT--Management) (OP) 5 Mar 08 13:26 Ksphoneman,Thank you for the assistance but we are experiencing the same issues, which we think it is because we are trying to operate two tenants (CCM & Fujitsu PBX)using the Innovations voice mail system. Do you have an application where you are using two tenants with different PBX's?Our customers are complaining that when they are checking their voice mail box for messages, they are receiving dial tone for a message. They are also complaining that receiving blank messages.Isaac. RE: Help ksphoneman (Programmer) 5 Mar 08 15:32 Sure, I maintain many VM systems with integrations to two, three and four differnt pbx systems.IE Fujitsu, CCM and Centrex.While I do not have any experience with the Innovations 2020, the cutoff and dialtone trim from messages has something to the with the VM applications and not the PBXs. RE: Help MyDogTippy (IS/IT--Management) (OP) 14 Mar 08 11:03 ksphoneman,Thank you for your help with the voice mail system, which I think the vendor has rsolved most of our issues. I have another situation that I am hoping you can help me with, we have seven fujitsu pbx systems, currently three of them are experiencing troubles with their dial up modems. We replaced the modems but can not connect to these sites remotely, do you have any suggestions? RE: Help ksphoneman (Programmer) 14 Mar 08 16:20 You must lock the modem to the same speed as the pbx port.Modern modems will always negotiate the fastest speed, 33.6kUsing the AT commands lock the modem to 9600 bps (if pbx is 9600bps).The AT command depends on the modem.US Robotics (perferred) AT&N6&U6s0=1y0x4&w0&w1For Hayes compatible ATs37=9. This can also be applied at the pc making the call. RE: Help MyDogTippy (IS/IT--Management) (OP) 14 Mar 08 17:07 ksphoneman,Thank you again, but what is the to apply this at the pc that is making the call? RE: Help ksphoneman (Programmer) 14 Mar 08 17:34 either as part of the dial string, or under control panel, phone and modem, modems, the actual modem, adavanced properties,extra init command.