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NewNetworkAdmin (TechnicalUser) (OP)
4 Dec 07 12:10

I have a 6 month old Toshiba laptop that's running Vista. Its been having some troubles for a while now. Some days when I start it up (from completely off - not hibernating or sleeping) I get an error message that reads:


Windows failed to start. A recent hardware or software change might be the cause.

File: \Windows\system32\config\system
Status: 0xc00000e9
Info: Windows failed to load because the system registry file is missing, or corrupt.

When this has happened in the past I have tried again and after a few attempts the system will start. Today I have been retrying all day and I still get this message.

I have added memory to my laptop but this message had appeared before the memory was added. I haven't made any recent software changes that I can think of and as I said, this is a very intermittent problem so over time there would have been many software updates and changes.

Has anyone else seen this? Does anyone know what could be causing it and how to fix it?

Any help gratefully received.


BadBigBen (MIS)
4 Dec 07 12:55
Sounds like a device that is attached is causing some problem or other...

1. did this LapTop come with VISTA?
2. what about Toshiba, have you tried their support site?
3. unplug any USB devices attached and retry...


"If it works don't fix it! If it doesn't use a sledgehammer..."

NewNetworkAdmin (TechnicalUser) (OP)
4 Dec 07 13:16

1. No. Vista was installed afterwards.
2. I hadn't tried their website although I've had a quick look now and can't see any relevant documents.
3. There are no USB devices plugged in.

Thanks for the suggestions.

Helpful Member!  linney (TechnicalUser)
4 Dec 07 14:01
Have you checked for any Bios updates, also made sure that you have the Safe Defaults loaded in the Bios?

Will it boot into Safe Mode?

Startup Repair.

Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting.

To check your RAM.

To check your Hard Drive further than ChkDsk can.

The drive manufacturer will have free diagnostic software to check your drive for problems.

NewNetworkAdmin (TechnicalUser) (OP)
8 Dec 07 6:19

To answer your question, no it would not boot into safe mode. However, I did follow another of your suggestions which was to try the startup repair facility and this did the job. I'm now back up and running.

Thanks for all your suggestions.......and have a star.


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