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Home > Forums > Data Transmission > Remote Access > Remote access issues Forum

 Terminal Services users saving settings

thread595-1432140
JoeJTaylor (Instructor)
4 Dec 07 8:16
I have an issue with the apparent non ability to save settings in terminal services.
I am looking after three sites running xp pro sp2 that remotely connect onto a windows 2003 server. Each site has a OU in active directory on the servers domain and contains the users from the branch. Whenever a user logs in they lose their default printer setting from the branch and pick up different printers on the server even if i set them a default printer by VNCing onto their pc the next time they log in the printer has reverted to another. All the required printers are set up on the server. Do I need to edit the Group Policies? If so any ideas as i am not particularly experienced with Remote access and GP's.
hanoirocks (IS/IT--Management)
5 Dec 07 16:47
Hi, I just fixed a very similar problem on my Terminal Server and now everything is working.

Windows 2003 SP2 applied.

Problem: Users device and printer preferences would not save after logging out of the TS session.

Resolution:

Add Domain Users to TS Print Operators group on the TS.
When user is logged in select there mapped printer in their session. Change preferences, device settings and apply. Wait about 60 seconds and then the settings should save to the local machine Terminal Server Client Cache.
I also made the user admin of the local machine, but that might not be necessary.

I have a Ricoh 2238 which requires a ID code to print colour. By default when the printer was mapped through the TS session, it defaulted to colour and would be missing the code. Also have a HP4200 that would be missing tray 3 when mapping through. In that case I selected the users mapped printer when I was logged into TS as Domain Admin and went into device settings. Enable the optional tray and set the tray paper type. Once set, the user could log off and on and would retain the printer settings in the TS session.

Hope that helps you out. I've been going crazy trying to get this to work.

Here's the MS article that fixes the first part of this issue.

http://support.microsoft.com/kb/243942/en-us

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