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XP Windows Updates download but do not installHelpful Member!(2) 

tazuk (Programmer) (OP)
30 Jul 07 14:14
I upgraded my Dad's pc yesterday and hit an issue with Windows Update and Automatic Updates. Both will download updates but will not install them.

Machine information
Athlon Duron 1.7 with 256MB RAM (awaiting upgrade to 1GB).
Machine was originally Windows 2000 SP4 and Office 2000 on a nearly full 40GB drive. I cloned the drive to a 200GB drive using Symantec Ghost, and after testing the clone upgraded Windows to XP Professional using a SP2 disk. User passwords had to be unlocked using ERD Commander. After testing I then upgraded Office from 2000 to 2003 Professional.
Machine was then patched with Windows Updates to April 2007 using an offline patching tool disk.
All elements of the system (hardware, applications etc) have been testing and are working correctly except for the following.

Problems
1) Windows Update (using the microsoft site) will detect a number of critical updates outstanding - this varies each time. Patches are downloaded successfully but then fail to install. Microsoft Update also exhibits the same behaviour.

2) Automatic Updates show the same pattern as Windows Update

3) Windows Defender also fails to update definitions (I believe this uses the same processes as 1 and 2 above).

Fixes tried
So far I've spent 5 hours on site and an hour or so remotely trying fixes as follows:
1) Clearing the download directory as described in http://support.microsoft.com/kb/910336
2) Minifilter (kilf.sys found on system) removal per http://support.microsoft.com/kb/922582 - Note that the patch failed to install with "file not found"
3) Reinstallation of the WU client 3.0
4) Reregistration of the relevant WU client files and other classic fixes.

I have access to the WindowsUpdate.log (my Dad's a well trained user smile). A representative sample snipped from the log shows the following:

CODE

2007-07-30    18:06:08:609    2020    afc    Misc    ===========  Logging initialized (build: 7.0.6000.374, tz: +0100)  ===========
2007-07-30    18:06:08:609    2020    afc    Misc      = Process: C:\WINNT\system32\wuauclt.exe
2007-07-30    18:06:08:609    2020    afc    AUClnt    FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
2007-07-30    18:06:08:781     920    a3c    Handler    FATAL: 0x80004002: ERROR: Remote update handler container process created (PID: 2020), but exited before signaling event
2007-07-30    18:06:08:781     920    6e4    AU    >>##  RESUMED  ## AU: Installing update [UpdateId = {72C437B9-1566-4C81-BA62-52777BAF24E1}]
2007-07-30    18:06:08:781     920    a3c    Agent      * WARNING: Exit code = 0x80004002
2007-07-30    18:06:08:781     920    a3c    Agent    *********
2007-07-30    18:06:08:781     920    a3c    Agent    **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
2007-07-30    18:06:08:781     920    a3c    Agent    *************
2007-07-30    18:06:08:781     920    a3c    Agent    WARNING: WU client failed installing updates with error 0x80004002
2007-07-30    18:06:08:796     920    6e4    AU      # WARNING: Install skipped
2007-07-30    18:06:08:796     920    6e4    AU    Install call completed.
2007-07-30    18:06:08:796     920    6e4    AU      # WARNING: Install call failed, reboot required = No, error = 0x80004002
2007-07-30    18:06:08:796     920    6e4    AU    #########
2007-07-30    18:06:08:796     920    6e4    AU    ##  END  ##  AU: Installing updates [CallId = {7479DEEA-5655-4A13-BDC7-CA67D4F316BF}]
2007-07-30    18:06:08:796     920    6e4    AU    #############
2007-07-30    18:06:08:796     920    6e4    AU    Install complete for all calls, reboot NOT needed
2007-07-30    18:06:08:796     920    6e4    AU    Setting AU scheduled install time to 2007-07-31 17:00:00
2007-07-30    18:06:08:796     920    6e4    AU    AU setting pending client directive to 'Install Approval'
2007-07-30    18:06:08:828     920    6e4    AU    Triggering Offline detection (non-interactive)
2007-07-30    18:06:08:828     920     f8    AU    #############

At this point I'm out of ideas completely and am loathe to keep blindly emailing my dad things to try, particularly as the rest of the system functions as expected.

Apologies for the lengthy post and TIA for any assistance.

TazUk

Always code as if the guy who ends up maintaining your code will be a violent psychopath who knows where you live.
                                                                                                                                                                       Martin Golding

Helpful Member!  linney (TechnicalUser)
30 Jul 07 17:04


"Process: C:\WINNT\system32"  Is this an upgrade from Windows 2000?

What is showing in the Event Viewer?

Are you using Download Managers?

"No such interface supported. (0x80004002)" error message when you use Microsoft Baseline Security Analyzer to download the Mssecure.cab security update
http://support.microsoft.com/kb/832489


automatic updates fail to install
http://forums.techarena.in/showthread.php?t=789036

See if there is anything here.

Try reregistering msiexec.exe.  It might help if you use the Disk Cleanup tool to delete your Temporary files too.

Click Start, and then click Run. In the Open box, type the following line, and then click OK:
msiexec /regserver.

Maybe there is a problem with the Installer version you have, try the latest version.

Windows Installer 3.1 is available
http://support.microsoft.com/?id=893803

You cannot install some updates or programs
http://support.microsoft.com/kb/822798#appliesto

How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues
http://support.microsoft.com/kb/906602/#appliesto

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/



Helpful Member!  tazuk (Programmer) (OP)
30 Jul 07 19:07

Quote (linney):

"Process: C:\WINNT\system32"  Is this an upgrade from Windows 2000?

What is showing in the Event Viewer?

Are you using Download Managers?

Thanks for the quick response linney

Yes it is an upgrade from W2k.

Nothing I could recognise as update related showed in the Event Viewer.

No download managers are in use.

Quote (linney):

The fixes tried here have not worked.

Quote (linney):

You cannot install some updates or programs
http://support.microsoft.com/kb/822798#appliesto
As far as I can tell the conditions listed here do not apply in this case as none of the errors discussed are present in the WindowsUpdate.log

I'll email my dad with the misexec registration and windows installer possibilities and request an updated log at that point.

BTW I've seen several mentions of a utility called Dial-a-Fix being used to fix Windows Update issues in an automated fashion - any comment / experience?

TazUk

Always code as if the guy who ends up maintaining your code will be a violent psychopath who knows where you live.
                                                                                                                                                                       Martin Golding

jujet84 (TechnicalUser)
30 Jul 07 23:46
linney (TechnicalUser)
31 Jul 07 1:00
"I upgraded my Dad's pc yesterday and hit an issue with Windows Update"

What did the upgrade involve, was it 2000 to XP, was SP2 part of any Upgrade etc.

There is a recommendation to try Dial-A-Fix in this thread (plus some other suggestions).  The person who recommends Dial-A-Fix no longer post here, but believe me he was head and shoulders above the rest of us, so if he recommends it then I say go for it.

WSUS and KB921566
thread779-1269875: WSUS and KB921566

http://wiki.djlizard.net/Dial-a-fix

 
tazuk (Programmer) (OP)
31 Jul 07 4:03
The upgrade was from 2000 to XP Pro including SP2.

I've emailed my dad with the msiexec fix and instructions to download Dial-A-Fix. If other fixes fail I will walk him through using Dial-A-Fix by phone and then report back here.

bcastner no longer posts here? sad then we've lost a valuable resource.

TazUk

Always code as if the guy who ends up maintaining your code will be a violent psychopath who knows where you live.
                                                                                                                                                                       Martin Golding

linney (TechnicalUser)
31 Jul 07 16:24
Have a look at this currently running and similar sounding thread too.

Windows Updates Fails After Upgrading to WindowsXP
thread779-1393612: Windows Updates Fails After Upgrading to WindowsXP
tazuk (Programmer) (OP)
1 Aug 07 6:38
This did the trick

CODE

regsvr32 wuapi.dll
regsvr32 wuaueng1.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuweb.dll

Thanks for the assistance all and star to you linney for pointing me to the solution. Valuable help as always smile

Now back to my week off without computers lol


TazUk

Always code as if the guy who ends up maintaining your code will be a violent psychopath who knows where you live.
                                                                                                                                                                       Martin Golding

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