citrix printing problem
citrix printing problem
I will try to get to the point as this is my 2nd post, 1st one got deleted before I even got a chance to post it.
Background: Our HQ has a 5 miles point-2-point to our remote location through AT&T’s backbone using a dual T1 lease line which adds to 3mbps. In HQ we have a Citrix 4.0 with rollup3 updates running on a Windows Server 2003 SP1, our clients are using version 9 and 10. In HQ we have another server running Oracle and application database (IQMS). Remote users need to connect through a Citrix session to work off of the application database and print labels which sits on the WAN side (remote location) with a local direct TCP/IP connection directly to the Label printer, then it gets auto map to the Citrix session.
The problem is when they start to print 200 they only get 54 or so. We monitored the print spooler on the Citrix session and we see it goes all the way to 200 but again it stops are 54 labels. We looked at the size of all 200 labels and it’s only 3.48mb, so this isn’t a size issue. When printing this exactly in HQ we can even goes as high as 2000 labels without a hiccup.
We contacted a Citrix technician and they said our Label printer (Datamax) doesn’t have any approved drivers. We then called Datamax and asked for approved Windows Server 2003 drivers and they said they never had or will have any because of the $2000.00 fee for each attempted driver approval. Datamax said this might be a Microsoft issue as their drivers work for everyone else. Microsoft said when doing a test print directing it prints fine and says it’s an IQMS (application database) problem. We then contacted IQMS and they said this is a Citrix issue as their application does work on our LAN but not on the remote end. IQMS uses Label Matrix 7 to do the Label prints and also said they maybe the cause. We worked with Label Matrix and they said if we can perform a correct sample print then it’s not them, which the sample print came back good. So this goes around in circles and circles and circles. We also checked our dual bonded T1 lines for speed. We do have 2.8mbps up and down so this isn’t the problem either
Also in our own testing, we tried creating a Print server on the LAN side (HQ location), WAN side (remote location), Local (using Citrix server as the print server), and also configured the physical label printer on the LAN side while using the Citrix session on the remote side and still got the same result. My best guess is Citrix is the issue.
Nobody seems to be able to resolve our label printing problem. We don’t know where else to turn as we spent countless hours speaking to varies or vendor support and got no where. I hope by posting this on this forum and other forums somebody can point me to the solution or even a tip to resolve this problem.
Is there anything else for us to try as we depleted our resources already? Wireless connection to our remote location is out of the question because of the power lines nearby. VPN might be way too slow. Any other remote connection option going over the WAN?
We don’t want to eliminate Citrix but almost seems like we need to in order to correct this problem. Do we need to look into a 3rd party application such as thin print, or using a thin client, or even terminal services? Anyone have any experiences in those fields.
Thanks in advance.