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mailbox locked

mailbox locked

(OP)
How do I reset the system so that I will be able to enter a new password for my mailbox.  Right now when I enter into the mailbox it says that it is locked.  We are a small company and I guess that I am the admin. person but dont know what to do.

RE: mailbox locked

If you have admin rights, you can go to the call pilot manager and re-set your mailbox password to the default.

Sounds like if you are responsible fo rit, you may need to invest in to some training or have a contract with a vendor to make changes...

RE: mailbox locked

Are you on a Norstar system by chance?  Does the phone display read "mailbox locked"?

RE: mailbox locked

(OP)
I have Admin rights, I just cant figure out how to reset the mailbox.  Yes I do have the Norstar system

RE: mailbox locked

(OP)
The display says that their are "Mesages for you" so i pick up the handset and press 35.  it will ask for my access code and i enter it.  However, when I enter the access code that I usually enter it says that the mailbox has been locked.  This happened after I changed the password.

RE: mailbox locked

Try a F983 to log into the admin mailbox.  Depending on the size of the voicemail, the password will be 10200 or 10020000.  Then reset the password for the locked mailbox.

RE: mailbox locked

(OP)
Im trying the feature 985 and thats not working.  I talked to the dealer today and he rec. buying the software.

RE: mailbox locked

Of course they are going to try and sell you something.  Thing is, you seem to be having a problem, and new software doesn't necessarily mean fixing a problem.

JohnThePhoneGuy

"If I can't fix it, it's not broke!"

RE: mailbox locked

Try F983......

RE: mailbox locked

(OP)
Finally got in.  used web Browser through the intranet.  Worked great.  Im back fixed and going.  Thanks everyone for your help.

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