INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

Avaya ACS Auto Attendant Setup

Avaya ACS Auto Attendant Setup

(OP)
I am trying to set up our 2 incoming lines to go directly to AA and then routed from there. This is probably a very simple answer, but I could not find any posts that explain start to finish and also looked at Avayas docs all day/nite.

Running Avaya ACS r4 with Partner Messaging R1 4port vm card. I have the auto attendant setup within the voicemail card, I just need to know how to make the phone lines ring directly to it without rining any extensions.

Thanks a lot!

RE: Avaya ACS Auto Attendant Setup

Assign the Lines to the Auto Attendant - #206-7-(Line Number)-1

Set them to answer on 0 rings - #506-1-(Line Number)-0

Set the phones to No Ring - Centralized Telephone Programming

Actually, set the Operator's phone to Delayed Ring, so if the voice mail chokes, at least you know that there are calls coming in.

RE: Avaya ACS Auto Attendant Setup

Touchtonetommy is right, however just FYI, what I do is to set the lines for delayed ringing instead of no ringing.  The lines still won't ring, but if the voicemail goes out of service, the 4th attempt at ringing the VM results to the 1st ring to all delayed ringing stations.  It is a good backup just in case.

RE: Avaya ACS Auto Attendant Setup

Actually, set the Operator's phone to Delayed Ring, so if the voice mail chokes, at least you know that there are calls coming in.

RE: Avaya ACS Auto Attendant Setup

TTT is now whispering answers. He must have posted his reply from a library! bigsmile (just kidding TTT) smile

RE: Avaya ACS Auto Attendant Setup

the only problem with delayed ring is that on a busy system or at busy times the operator (or those in the delayed group )  may be getting partial rings before a VM port clears and answers

  

RE: Avaya ACS Auto Attendant Setup

I was using small type to politly point that I made the exact same point in the previous post (About 5 DAYS earler)

Having the Operator occasionaly receive a half ring or more is a good indication that it's time to upgrade the number of ports, if it happens often enough.

RE: Avaya ACS Auto Attendant Setup

purpleface Oops. purpleface

RE: Avaya ACS Auto Attendant Setup

I need to wipe the egg off of my face. sad

RE: Avaya ACS Auto Attendant Setup

How come? Dex, you're right on the money!

RE: Avaya ACS Auto Attendant Setup

Hey TTT!

I didn't realize that you had used the small type as a way to repeat something you had entered earlier on. xmastree

But I got all the egg off. smile

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close