I have a Definity G3 V12 PBX. I just upgraded from a Definity G3 V3 and this issue started appearing after upgrade. Various users receive incoming calls that have a unique ring tone and show as "PRIORITY" on the phones display. There is not anyone on the line when user attempts to answer the call - just dead air. The priority call appears on the first call appearance button. User is unable to answer the priority call. The priority call is unable to be transferred. The priority call will stop ringing if the user hangs up, however the call begins ringing again a few seconds later. User is able to use other call-appearance buttons while this is happening. Issue usually clears itself up after 5-7 minutes. List trace command doesn't help me due to not being able to anticipate when issue will happen again. This only affects a handful of extensions a few times during the week. Affected users are all Hunt Group users and are queued in. Can anyone shed some light on what might be happening here? My local telephone Company seems to be stumped on how to solve this issue...
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.