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[b]Phantom incoming call showing as "Priority" on display phones[/b]Helpful Member!(2) 

CrossConnect (MIS) (OP)
18 Apr 06 19:20
I have a Definity G3 V12 PBX. I just upgraded from a Definity G3 V3 and this issue started appearing after upgrade. Various users receive incoming calls that have a unique ring tone and show as "PRIORITY" on the phones display. There is not anyone on the line when user attempts to answer the call - just dead air.  The priority call appears on the first call appearance button.  User is unable to answer the priority call.  The priority call is unable to be transferred.  The priority call will stop ringing if the user hangs up, however the call begins ringing again a few seconds later.  User is able to use other call-appearance buttons while this is happening.  Issue usually clears itself up after 5-7 minutes.  List trace command doesn't help me due to not being able to anticipate when issue will happen again.  This only affects a handful of extensions a few times during the week.  Affected users are all Hunt Group users and are queued in. Can anyone shed some light on what might be happening here?  My local telephone Company seems to be stumped on how to solve this issue...
Helpful Member!  phonesrus (Vendor)
19 Apr 06 1:37
If you recently upgraded from a v-3 then it would have been a blowback retranslation from Avaya. I would suspect you have a "ghost in the machine", you need to have an Avaya Tier 3 or 4 engineer run a debug on the software to try to locate it. It could be related to some sort of emergency notification that existed in the old load that didn't translate properly, or just a plain "glitch" in the new load. Avaya appears to be rushing their new releases out without sufficient testing, why else would they be releasing so many software and firmware patches.
Helpful Member!  mikeydidit (IS/IT--Management)
19 Apr 06 9:11
It does sound like that load may need to have the "go debugger" command or a patch loaded to fix it. You might want to go to the Avaya site at look for any "known Issues" with the load you are on now.

"Wise men speak because they have something to say; Fools because they have to say something."  
(Plato)
 
 

CrossConnect (MIS) (OP)
21 Apr 06 16:35
Phonesrus and Mikeydidit - you guys were correct.  I demanded that the phone Company send out a repair Tech and he contacted Avaya and low and behold the priority call issue is known by Avaya and there is a software patch available that should correct the problem. My local phone Company Help Desk kept telling me that it wasn't related to software issues.  I was going crazy trying to trouble-shoot this issue.  This forum is a big help to be able to bounce ideas off of other users who have been there...done that.  I appreciate everyones help.

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