INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Jobs from Indeed

Attendant transfer problem

Attendant transfer problem

(OP)
System type S8710 V2.0 with a mix of conventional cabinets and G650's.  Attendant consoles are 302C's.

Attendant COR 47 with FRL7
VDN COR 35 with FRL 7
CO Trunks COR 95 with FRL 0


Operators can not transfer a co trunk call to a VDN.  

 CLASS OF RESTRICTION

               COR Number: 47
          COR Description: Agents, International  no music

                      FRL: 7                                APLT? n
  Can Be Service Observed? y           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: all        Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? n   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive     


                                   Page   1 of   4
                              CLASS OF RESTRICTION

               COR Number: 95
          COR Description: PSTN Trunks

                      FRL: 0                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: all        Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? n            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? y
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive   

    CLASS OF RESTRICTION

               COR Number: 35
          COR Description: vdn-off net

                      FRL: 7                                APLT? y
  Can Be Service Observed? y           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: all        Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? n   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive

Can someone tell me why the operators can't transfer a CO call to a VDN?  

RE: Attendant transfer problem

I think we need to see page 3 of the COR. Make sure each COR that you want to talk with has a y next to it...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

RE: Attendant transfer problem

(OP)
I'm sorry I mis-understood the operator, she can transfer the call but the customer never gets cut through to hear the announcement. Customer thinks they get cut off... Here is the VDN:
   VECTOR DIRECTORY NUMBER

                             Extension: 22265
                                  Name: Sales & Service
                         Vector Number: 440
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 35
                                    TN: 1
                              Measured: both
        Acceptable Service Level (sec): 25

         VDN of Origin Annc. Extension:
                             1st Skill:
                             2nd Skill:
                             3rd Skill:


                                           
and here is the vector:

                                               
            CALL VECTOR

    Number: 440              Name: KC IVR/VRU
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? n  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y
01 wait-time    0   secs hearing ringback
02 goto         step   11  if calls-queued     in skill 37    pri m  >  12
03 goto         step   5   if available-agents in skill 37           <  2
04 queue-to     skill 37   pri m
05 route-to     number 4441212429       with cov n if unconditionally
06 goto         step   13  if calls-queued     in skill 37    pri m  >  2
07 announcement 23440
08 wait-time    30  secs hearing music
09 goto         step   7   if unconditionally
10 stop
11 busy                                                   
12 stop
13 route-to     number 4442208700       with cov n if unconditionally
14 stop
15 route-to     number 4443476450       with cov n if unconditionally
16 stop
17 goto         vector 121 if unconditionally
18                                      

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close