Smart questions
Smart answers
Smart people
Join Tek-Tips Forums
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

calhoony (TechnicalUser) (OP)
27 Feb 06 15:06
System type S8710 V2.0 with a mix of conventional cabinets and G650's.  Attendant consoles are 302C's.

Attendant COR 47 with FRL7
VDN COR 35 with FRL 7
CO Trunks COR 95 with FRL 0


Operators can not transfer a co trunk call to a VDN.  

 CLASS OF RESTRICTION

               COR Number: 47
          COR Description: Agents, International  no music

                      FRL: 7                                APLT? n
  Can Be Service Observed? y           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: all        Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? n   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive     


                                   Page   1 of   4
                              CLASS OF RESTRICTION

               COR Number: 95
          COR Description: PSTN Trunks

                      FRL: 0                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: all        Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? n            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? y
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive   

    CLASS OF RESTRICTION

               COR Number: 35
          COR Description: vdn-off net

                      FRL: 7                                APLT? y
  Can Be Service Observed? y           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: all        Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? n   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive

Can someone tell me why the operators can't transfer a CO call to a VDN?  

98Converter (TechnicalUser)
27 Feb 06 16:19
I think we need to see page 3 of the COR. Make sure each COR that you want to talk with has a y next to it...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

calhoony (TechnicalUser) (OP)
27 Feb 06 17:22
I'm sorry I mis-understood the operator, she can transfer the call but the customer never gets cut through to hear the announcement. Customer thinks they get cut off... Here is the VDN:
   VECTOR DIRECTORY NUMBER

                             Extension: 22265
                                  Name: Sales & Service
                         Vector Number: 440
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 35
                                    TN: 1
                              Measured: both
        Acceptable Service Level (sec): 25

         VDN of Origin Annc. Extension:
                             1st Skill:
                             2nd Skill:
                             3rd Skill:


                                           
and here is the vector:

                                               
            CALL VECTOR

    Number: 440              Name: KC IVR/VRU
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? n  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y
01 wait-time    0   secs hearing ringback
02 goto         step   11  if calls-queued     in skill 37    pri m  >  12
03 goto         step   5   if available-agents in skill 37           <  2
04 queue-to     skill 37   pri m
05 route-to     number 4441212429       with cov n if unconditionally
06 goto         step   13  if calls-queued     in skill 37    pri m  >  2
07 announcement 23440
08 wait-time    30  secs hearing music
09 goto         step   7   if unconditionally
10 stop
11 busy                                                   
12 stop
13 route-to     number 4442208700       with cov n if unconditionally
14 stop
15 route-to     number 4443476450       with cov n if unconditionally
16 stop
17 goto         vector 121 if unconditionally
18                                      

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close