JEB: Those are not options - but what you should record in the announcement for AA1. I assume you have done the necessary programming in the system to be ready to program your autoattendant. If so, you need to go into voicemail administration, choose 3 for autoattendants, shoose 1 for day menu, choose 6 for make modifications. You will be prompted for a selector code. Press 1 - you will hear the default selection - which is direct extension transfer. Now - your next step depends on your extension numbers. If they are in the 10, 100 series - the leave selector code 1 as direct extension transfer. If you have any extensions that start with a 2 or 3 or 4, etc. - you need to set each corresponding selector code to "direct extension transfer". After you finish press *#, you will be prompted to define a zero/time-out action. The default is transfer to system operator - which I would leave alone, next you wioll be prompted to record the AA announcement. Typically it says. Welcome to XYZ company. If you know your party's extension, please dial it now. If you would like to dial by employee directory, press *a or *2 (same thing) and enter the first for letter of your party's first or last name. Otherwise, press "0" to reach the operator (zero/time-out action). You could make this last step - leave a message in the general mailbox. After you approve the recording, the menu will be saved and you can press **9 to exit. Also, make sure that in menu 1, you have set the maximum extension digit length to what you are using.
Tom Daugirdas,
President
STCG, Inc.
stcg.com