Smart questions
Smart answers
Smart people
Join Tek-Tips Forums
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

n25 (TechnicalUser) (OP)
22 Jul 05 19:01
I'm having a problem with an S8300 that I'm administering at the office. The phones periodically reset due to an H.248  registration failure between the 2 G700's, one with the S8300 the master stack and the other the slave stack. I've also noticed that error type 769 occurs roughly every 10 minutes, usually the 2 media gateways are alternating. By the way, here's the error display I'm getting:

-----------------------------------------------------------
Port      Mtce     Alt      Err   Aux     First       Last     Err Err Rt/ Al Ac
          Name     Name     Type  Data    Occur       Occur    Cnt Rt  Hr  St

001       MED-GTWY          769   0     07/22/00:32 07/22/00:32 1   0   1   r  n
002       MED-GTWY          769   0     07/22/00:43 07/22/00:43 1   0   1   r  n
002       MED-GTWY          769   0     07/22/01:04 07/22/01:04 1   0   1   r  n
001       MED-GTWY          769   0     07/22/01:13 07/22/01:13 1   0   1   r  n
002       MED-GTWY          769   0     07/22/01:25 07/22/01:25 1   0   1   r  n
001       MED-GTWY          769   0     07/22/01:32 07/22/01:32 1   0   1   r  n
001       MED-GTWY          1     0     07/22/01:35 07/22/01:35 1   0   1   r  n



MED-GTWY (MEDIA GATEWAY)
S8700 / S8500 / S8300 / G700
This maintenance object monitors the H.248 link to the Avaya G700 Media Gateway. It logs errors when
the Keep Alive messages that are exchanged between the server and G700 fail. These messages indicate
the status of the H.248 link between the two. If the keep alive messages are active all is well, if not an
error is logged.

Error log entries and test to clear values

Notes:
• (a) Error Type 1: this error type indicates a failure of the H.248 link keep alive messages
between the server and the G700. This is an indication that the LAN or the platform is down.
• (b) Error Type 257: If the server is an LSP, this error type indicates that at least one Media
Gateway is registered with the LSP.
• (c) Error Type 513: this error type indicates that there is a problem on the G700. Log on to the
G700 and check the error log for problems using the MGP CLI.
• (d) Error Type 769: this error type is a transient error, indicating that the link has unregistered
with the G700. If the G700 re-registers, the alarm is resolved. If the link loss delay timer on the
primary server expires, Error Type 1 is logged.

System Technician-Demanded Tests:
Descriptions and Error Codes
There are no System Technician-Demanded Tests associated with this MO.

-----------------------------------------------------------


I'm not sure what's causing the H.248 failure since I've not seen anything explained in the manuals. I've done anything that I could think of, even a full reconfigure of the media gateways. Can it be a hardware failure? Up to now I'm still getting those resets so I really appreciate all the help!
wayneled (TechnicalUser)
16 Jan 06 10:09
when you installed this, did the problem go away? if not, how do you repair the problem?
n25 (TechnicalUser) (OP)
16 Jan 06 10:51
I'm sorry I haven't updated my post. The problem was resolved a long time ago. It was caused by a duplicate IP between the S8300 and another server which was newly installed then.
phonegoober (TechnicalUser)
16 Jan 06 16:34
As an FYI>. There is a patch out there that addresses an issue regarding duplicate MAC addresses on 8300's.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close