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PSA question

PSA question

(OP)
I did a list history to check on login usage and found psa-a, psa-d, and psa-u making changes and as this is a new site for me I have never used PSA so what is this?

Thanks

S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming
==========================================================
Does anyone have a quarter, I need to make a phone call?

RE: PSA question

Sounds like someone is using PSA.  If you check the System-Parameters Features (cha sys fea), page 2 has the field "Record CTA/PSA/TTI Transactions in History Log?".  Perhaps someone recently turned this field on.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

RE: PSA question

Does anyone have an IP Phone?  I believe when the user logs in the Softphone a PSA entry is loged in your list history report.

RE: PSA question

If it looks something like this then it's an IP softphone more than likely.

 6/17 14:46 01C1121   psa-ipd  cha  station      9050
 6/17 14:46 S00112    psa-ipu  cha  station      9050
 6/17 14:02 S00112    psa-ipa  cha  station      9050
 6/17 14:02 01C1121   psa-ipu  cha  station      9050

Basically it disables the phone on the desk, and assigns it to an IP address, then vice-versa. Security can be considered with this mode, so someone does not walk into an office and pick up the phone and listen to a conversation that a remote worker is having.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

RE: PSA question

(OP)
Great all thanks - it is a PSA susan but what do the letters mean psa-d, psa-u and psa-a?

S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming
==========================================================
Does anyone have a quarter, I need to make a phone call?

RE: PSA question

These are just guesses...

psa-a = Associate
psa-d = Disassociate

I'm not sure what the U stands for...

RE: PSA question

PSA = Personal Station Access

PSA-A = PSA Associate
PSA-D = PSA Denied
PSA-U = PSA Unassociate

(At least, I think that's what they mean....)

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

RE: PSA question

(OP)
Thanks again everyone.

S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming
==========================================================
Does anyone have a quarter, I need to make a phone call?

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