We have a BCM400 using Release 3.6 Build 2.2 software. I have assigned the bosses' extension as an answer dn on the receptionist's phone. It works for internal, or intercom calls, but external calls do not ring or show (actually set for appr only)on receptionists' phone. I found a matrix in the documentation that shows functions provided by the level of answer key set. Looking at this matrix, it appears that "voice calls" will not ever ring at answer dn telephones. Isn't that the whole idea though? If an answer dn will not work for external calls, what good is it? I am another IT person assiged phone system duties without any training, or support options, so forgive me for any seemingly stupid questions. Any help would be appreciated.
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