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Home > Forums > Wiring Closet > Telephony > Cisco: Intelligent Contact Management (ICM) Forum

ICM Sprawler setup

thread957-1055168
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dulem (TechnicalUser)
5 May 05 5:10
I'm trying to make lab environment for IPCC 6.0 and install all necesary components on one machine without lack.
Is someone installed this on one machine. There is on cisco site lab guide for 5.0 version but not for 6.0.
Thanks
sempei68 (MIS)
15 Jun 05 18:26
Hello Dulem,

I have not done this with version 6.0; however, I have spoken to some Cisco engineers and they say that it is possible.

What sort of issues are you running into?
dulem (TechnicalUser)
21 Jun 05 8:19
Hello sempei,

After installing logger, router and AW I'm trying to start Configuration Manager but receiving the following error:

Exclusive access to the router denied because router has not initialized its initial configuration.

Any idea ?

Thanks

Dule
tomschafer (TechnicalUser)
28 Jun 05 14:46
have you run icmdba and created the logger database?
dulem (TechnicalUser)
29 Jun 05 4:23
Yes - I've created logger database.
I've also searched on cisco site and didn't find any reference related to this messages.
Any other glue ?
Thanks
sempei68 (MIS)
3 Aug 05 12:10
Sorry that it has been a while since i posted...

You have probably already done this but...please double check your configuration for the router, logger and AW.  In particular please check your visible and private host settings.

If this was not a sprawler, I would ask you to check your host file...but this is not an issue with installing all components on one machine.

Regards,
Inder
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