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jeremyrspradlin (Vendor) (OP)
24 Feb 05 21:30
I have a client that purchased a soho 3 from another company I am now in the process of upgrading them to a TZ but I need to get in to the soho3 so that I can get the info from there routing tables for there remote offices and no one knows the admin password at the site. The old consultant will not assist because he had a falling out with them. does anyone know of a way to recover the admin password with out having to reload the firmware and start from scratch?
Lack (IS/IT--Management)
8 Mar 05 10:45
No...it is not possible according to Sonicwall. Forgotten/lost passwords on the SOHO3 are a lost cause. The SW needs to be reset and reflashed.

From SW Support:

If the SonicWALL's admin password is lost, there is no backdoor or other mechanism to bypass the administrator login. Please note that prefs files do not contain the admin name and password. So if you reset the firmware and import a current prefs file, you can gain access using the default login credentials ('admin' & 'password'). Without a current prefs file, you must reset the firmware and configure from scratch.

For models running SonicOS (Enhanced or Standard), you can reboot to factory defaults. This resets all settings including the admin name, password and LAN IP address. Import the current prefs file. The configuration is restored and use the defaults 'admin' and 'password' to login.

For models running Firmware 6.X, you must reset the firmware (wipe and upload using the reset procedure). Import the current prefs file. The configuration is restored and use the defaults 'admin' and 'password' to login. The 'Reset to Factory Defaults' button does not reset the admin name, password or LAN IP address for these models.

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