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AVAYA: IPO Office FAQ

Embedded AA & Pin based admin menu by AACon
Posted: 7 May 13

Password protected ôadminö menu in embedded voicemail accessible from main auto attendant.

First, decide what you want your PIN to be. It is not easily changeableàbut it could be done.

YouÆll need to make new auto attendants based on that pin. For this example, we will use 2580 as our pin.

We have our MainAA, which is our basic auto attendant. This whole thing really only works if you have a single primary auto attendant. You could do some huntgroup magic and loop things around and blah blah but I wonÆt get into that. LetÆs pretend you just have the one AA.

Setup your MainAA with whatever options you need. Reserve one option (in this case #) to be the start of our pin input, but donÆt send it anywhere yetàas we havenÆt done anything yet.

Make a new AA, call it PIN2. In PIN2, make ALL of the options (besides FAX I guess) transfer back to the MainAA Attendant. Make 4 copies of that Attendant (copy/paste yo!), and call each subsequent AA PIN5, PIN8, PIN0, and ADMIN. Link the # option (or whatever option you want) from the MainAA to PIN2.

From the PIN2, link option 2, to PIN5. On PIN5, link option 5 to PIN8. On PIN8, link option 8 to PIN0. On PIN0, link option 0 to ADMIN.

Then, put whatever options in ADMIN that you want. In my example, I have 1 going to a re-record option for the auto attendant, a short code to place the MAIN group in and out of night service, a voicemail collect SC, and a transfer to a user that hits a relay to activate a secret lair entrance. This makes it handy for customers to re-record menus off site, or set groups in/out of service for call routing. Users will now enter #2580 from the main auto attendant to reach the admin menu. Granted, this is not *super* secure. If they enter the wrong digits, they simply go back to the beginning. There are no looping conditions or anythingàsecurity throughàobscurity? Frustration? ItÆs a PIN none the less. Enjoy.





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