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Vector Programming

Detailed Expected Wait Time announcements with Vector Variables by nohuhu
Posted: 19 May 10

Here's one example of how to implement EWT announcements. I made it for one of my customers who were expecting rather a lot of their brand-new Avaya Call Center. By the time it was deployed they had awfully long waiting times in some queues and despite that, they wanted announcements as detailed as possible.
This way of announcing EWT is more complex than using IVR ports but, in my opinion, it pays for its maintenance with less IVR ports usage for non-essential tasks.

Read more in my Avaya blog: http://avaya.dwalin.ru/2009/12/detailed-expected-wait-time-announcements/

Back to Avaya: CM/Aura (Definity) FAQ Index
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