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Using BCMS For Free: Part 2, Historical Reporting by nohuhu
Posted: 19 May 10

In this article I show how to gather, store and deliver historical BCMS reports effectively and without expense, using only standard free software. This tutorial is for people supporting small call centers, where a full-blown reporting system like CMS is not justified.

Read the tutorial in my Avaya blog: http://avaya.dwalin.ru/2010/03/bcms-reporting-for-masses-part-2-historical-statistics/

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