INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

AVAYA: IPO Office FAQ

911/999 Notification by TaureanDragon
Posted: 16 Oct 09

The approach allows 911 calls to be made, even if the VmPro is not running, but if running makes use of the fact that a call to 911 will invoke a call record request that can be manipulated to provide a notification of the event.

Note: The VmPro only gets invoked when a connected event is returned from the network. If a caller dials 911 and hangs up before a connection is established, this will not generate an event.

Using the IP-Office Manager
  To ensure calls made to a specific number
  (in our case 911) are automatically recorded.
     Setup an Account Code Where:
       On the Account Code Tab:
         - The Account Code Field should contain
           a Reference Number (Lets say 911)
         - The CLI field contains the dialled
           number upon which the account code is
           to trigger. (This for our cause needs
           to be 911).  

       On the Voice Recording Tab:
          - The 'Record Outbound' Field should be
            set to 'ON'
          - Set the 'Auto Recording Mailbox' to say
            '2666 Joe Bloggs'

Now, whenever an extension dials 911 the switch will request the call is recorded, and the recording is delivered to 'Joe Blogg's Voicemail. 'Joe Bloggs' Could be a distribution list, with members setup for voicemail to email.

If the notification after the event is too late, or the fact you can't workout which extension made the call is an issue, then more config will need to be done on the Voicemail Pro.

Using the VmPro Client
    Create a module called AutoRecord
       Connect the Start to a 'Test Variable' Action.
          On the Specific Tab
              - Enter the variable name '$TARGET'
              - Check the 'Specific' Checkbox and
              enter '2666' in the field to its right

       The Test variable will have two, maybe three
       exits. (The Timeout one is an error I think)
       Connect the 'No Match' and 'Timeout' connections
       to a Listen Action
          On the Specific Tab
              Check the 'Mailbox' checkbox and fill in
              the field with '$UUI'.
          As long as the Auto Record request was not
          targeted for '2666', the AutoRecord will
          record the call to the target selected in the
          IP Office Manager.

       If the AutoRecord Request is targeted for '2666'
       the callflow will exit via the 'Test Variable'
       action 'Specific' exit.
            $CLI - Contains Callers Extn No.
            $DDI - The Number Dialled
            $TARGET - Mailbox targeted for the recording.

Should now have enough infromation to use the Callflow to deliver a solution.

(For notification when other numbers are dialed, simply replace the '911' with the number required).

 

Back to Avaya: IP Office FAQ Index
Back to Avaya: IP Office Forum

My Archive

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close